Samuel Todorich, Mba Email & Phone Number

Govern comprehensive sales operations, course order fulfillment, records management, and customer service. Implement efficient systems and processes to facilitate introduction of new services. Lead all activities within assigned division to generate $8M in revenue while facilitating and synchronizing Wiley’s diverse services with a combined valuation of $2B. Supervise B2B sales and pre- and post-purchase sales support efforts. Improve existing systems and processes to launch new services. Train and mentor company leadership including Director of Partnerships, Director of Sales, and Fulfillment and Customer Service Supervisor. Forge and sustain productive relations with key partners. Create high-performing operating environment based on innovation and teamwork.• Yielded $8M+ in annual revenue by tactfully negotiating and renewing contracts with key state and university partners.• Launched two new workforce-connected service lines in 2023 with a market potential $3M+ annually.• Spearheaded strategic planning and research work to launch new B2B service line with market potential of $30M+ annually.• Conducted industry and competitor research, coordinated systems and processes, and managed partner contracts to facilitate development of new credential for educators; product was launched in January 2023 with forecasted revenue generation of $500K annually.• Leveraged feedback from product development and sales teams to initiate new professional learning delivery modalities and credentialing models for K-12 educators.• Coordinated automation of a document generation process to save 2 FTE annually.• Establish customer success strategies and B2B sales team while generating and converting leads from local, state, district education agencies through strategic networking, cold calling, and web communication.

Oversaw all aspects of daily business including inside sales, order fulfillment, records management, and all-round customer service. Utilized sophisticated systems and business practices to design and introduce innovative services. Stimulated operational efficiency and innovative thinking through exceptional team leadership to exceed departmental goals, fulfill SLAs, and increase group sales. Contributed significantly in development of new technology architecture, forecasted to increase conversion by 50%. Negotiated and managed partner contract renewals worth $3M in annual revenue. Tackled vendor relations to achieve timely and cost-effective delivery of textbooks within stipulated deadline and budget.• Led group sales and re-enrollment efforts to surpass departmental goals, meet all SLAs, and sustain operating margins above 40%.• Contributed significantly to design of new technical architecture which included new ERP and eCommerce platforms forecasted to increase conversion rate by 50%.• Grew revenue 15-35% YOY from 2017-2020 through informed innovation, seamless organization-wide VOC communication, customer satisfaction enhancement, and timely partner contract renewal.• Synchronized cross-division operations to execute and integrate B2B sales strategies with Wiley’s shared services.

Spearheaded Faculty and Technical Support operations including defining department’s vision and scope and supervising support specialists within online program management division. Revised and updated services to include relevant customer value proposition and drive service efficiency. Collaborated cross-functionally with instructional design, technology, and support teams to ensure activities complied with established goals. Controlled and mobilized ~$1.5M labor budget to fund staff recruitment, training, mentoring, and termination initiatives.• Headed comprehensive migration of department’s operations, including technology systems, distribution warehouse, and customer service management, from California to Kentucky.• Spearheaded operations transition during acquisition of $4.5M Advancement Courses business.• Ensured turnover rate remained below 5%.

Louisville, Kentucky Area

Provide support for faculty, staff, and students of desktop systems and application software. Respond to calls as first level support with the ability to log, resolve, escalate, track, and close cases. Responsibilities also include providing physical maintenance to student and University owned computers.

Lovable Mascot!

Master Of Business Administration - Mba

Bachelor Of Science, Computer Information Systems, Systems Security Specialty

Activities and Societies: WKU Mascot, Beta Gamma Sigma International Honors Society