Samuel Todorich, Mba Email & Phone Number

• Govern comprehensive sales operations, course order fulfillment, records management, and customer service. Implement efficient systems and processes to facilitate introduction of new services. Lead all activities.
• Yielded $8M+ in annual revenue by tactfully negotiating and renewing contracts with key state and university partners.
• Launched two new workforce-connected service lines in 2023 with a market potential $3M+ annually.
• Spearheaded strategic planning and research work to launch new B2B service line with market potential of $30M+ annually.
• Conducted industry and competitor research, coordinated systems and processes, and managed partner contracts to facilitate development of new credential for educators; product was launched in January 2023 with.
• Leveraged feedback from product development and sales teams to initiate new professional learning delivery modalities and credentialing models for K-12 educators.

• Oversaw all aspects of daily business including inside sales, order fulfillment, records management, and all-round customer service. Utilized sophisticated systems and business practices to design and introduce.
• Led group sales and re-enrollment efforts to surpass departmental goals, meet all SLAs, and sustain operating margins above 40%.
• Contributed significantly to design of new technical architecture which included new ERP and eCommerce platforms forecasted to increase conversion rate by 50%.
• Grew revenue 15-35% YOY from 2017-2020 through informed innovation, seamless organization-wide VOC communication, customer satisfaction enhancement, and timely partner contract renewal.
• Synchronized cross-division operations to execute and integrate B2B sales strategies with Wiley’s shared services.

• Spearheaded Faculty and Technical Support operations including defining department’s vision and scope and supervising support specialists within online program management division. Revised and updated services to.
• Headed comprehensive migration of department’s operations, including technology systems, distribution warehouse, and customer service management, from California to Kentucky.
• Spearheaded operations transition during acquisition of $4.5M Advancement Courses business.
• Ensured turnover rate remained below 5%.

Louisville, Kentucky Area

Provide support for faculty, staff, and students of desktop systems and application software. Respond to calls as first level support with the ability to log, resolve, escalate, track, and close cases. Responsibilities also include providing physical maintenance to student and University owned computers.

Lovable Mascot!

Master Of Business Administration - Mba

Bachelor Of Science, Computer Information Systems, Systems Security Specialty

Activities and Societies: WKU Mascot, Beta Gamma Sigma International Honors Society