Handled off board/on-board of new hires.Set up a JAMF mdm for OsX and integrated it with Microsoft intune.Set up apple business manager and apple account federation. Created automation scripts for processes.Provided white-glove IT services for clients and new hires.

professionally and respectfully represents Information Technology team.Provides support for all Information Technology products and services (Laptops, Desktops, Printers…). Support include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality.Determines the most effective manner to resolve customer's technical issue. Engages in research and troubleshooting to resolve technical issues. Consults with full-time staff when necessary.Elevates complex and/or high priority problems to the appropriate support groups for resolution.Verifies that suggested solutions effectively resolve the users' problems through verbal and email follow up.Records required customer and problem information in RPI’s ticketing system. Updates tickets with appropriate entries of activities and closes tickets with resolution entered upon completion of the job.Works on Help Desk related projects as assigned by supervisor.

I provided telephone and hands-on support for office automation software (MS Office), networks, PC hardware and operating systems. I was responsible for maintaining relationships with users, headquarters and field operations management, along with activities that required general replacement or upgrade of equipment, major expenditure, or changes in process or policies, and PC’s, office automation software, and company wide networks. Managing the Active Directory, which required things such as group policy expenditure, removing/adding new employees, emails, user assigned devices, and managing corporate security through Okta(NMS), and network hardware through Cisco Meraki.

I worked as an on sight IT support specialist. Installing new routers, switches, controllers, and wiring throughout the building to ensure connectivity. Identifying the causes of network problems using diagnostic tools and troubleshooting servers, managing their network access, providing support for Nurse call systems in a retirement home that assured the residence had a consistent call system in case of emergencies, and establishing a working server room, monitoring business networks solving underlying issues that impacted the residency, and assuring everything worked as intended while working with the IT team and NOC to resolve and identify issues quickly as they come up