Data Reporting Analytics Consultant
- Reduced incoming customer complaints by ~20% by analyzing claims to find inactive providers and removing 400+ inactive providers from directory using SAS, Excel and SQL for data wrangling and Tableau for presentation.- Improved response analysis time by 80% by leveraging analytical procedures in SQL / SAS for data processing to automate survey responses, sharing results in Excel and maintaining a Tableau dashboard to report data accuracy.- Collaborated with members across teams to analyze third party data sets for internal use, importing Excel CSV files and using APIs to collate data and process in SAS to help process expired provider license information 40% faster.- Built survey report dashboards, automating the process using Tableau / Alcheimer integrations; developed / maintained large-scale data warehouses in SQL for data quality / reliability, improving data processing time by 45%.- Implemented systemized ETL for analytical processes in the SAS environment from database to visualization and business Insights, streamlining data flow and reducing processing time by over 30%.
