• Consult with management to develop robust strategic plan that aligns with organizational goals and objectives• Conduct market research to identify opportunities for growth within existing markets or penetration of new markets• Collaborate with marketing team for development of appropriate product mix and enhancements • Identify opportunities for process improvement, enhancing efficiency and differentiation within business operations by utilizing data-driven insights.• Allocate and optimize resource utilization throughout project lifecycle to ensure tasks are completed efficiently, within scope, agreed timelines and budget.• Establish appropriate metrices to measure success of business strategy in the areas of revenue growth, customer satisfaction and productivity• Manage relationships with customers, OEM partners, regulators and key stakeholders for continued success

• Provide leadership in executing and successful completion of complex projects that contribute to the organization's strategic goals. • Responsible for monitoring and controlling multiple aspects of approved projects throughout the lifecycle, including change request management, issue management, risk management, and status reporting.• Manage the project and operational budgets, including purchases, contracts and monthly spend • Allocate and optimize resource utilization throughout project lifecycle to ensure tasks are completed efficiently, within scope, agreed timelines and budget.• Identify potential project risks and develop mitigation strategies to ensure projects are delivered with minimal disruptions.• Establish key performance indicators (KPIs) to monitor project progress, track milestones, and provide regular status updates to executive management.• Facilitate collaboration among stakeholders and cross-functional team comprising of Product Manager, Business Analyst, Solutions Architect, Enterprise Architect, UI/UX Developer, Backend Developer• Manage contractors and OEM resources to ensure timely completion of allocated project scope• Effectively manage relationships with external vendors and ensure completion of allocated scope in accordance with contractual obligations.

• Provide expert support in contract management activities for Millicom Tigo Managed Network Services Program across Ghana, Rwanda, and Senegal during both pre-sales/pre-award and post-sales/post-award phases.• Drafted and led negotiations of commercial terms and conditions for contracts, collaborating closely with customer units to ensure successful outcomes.• Managed the entire contract management lifecycle, including Core 3 roles and legal affairs, ensuring seamless coordination and compliance with Ericsson's Sales Processes.• Coordinated and oversaw contract management tasks and activities from qualification through proposal, contract negotiation, and execution stages.• Developed proactive and effective contractual strategies, positioning commercial value and achieving long-term improvements in terms and conditions from a commercial and legal perspective.• Implemented commercial and contractual risk management throughout the contractual lifecycle, safeguarding the project's financial results and profitability.• Monitored contract execution, proactively managed corrective actions, and skillfully negotiated charges to ensure adherence to contract obligations.

• Provide support to sales on customer negotiations of business terms for standard deals• Provide expert advice to sales to ensure the successful administration of complex non-standard business deals.• Strategize and drive common understanding of contractual provisions to Project Management Office, cross-functional teams (local & remote delivery teams) for rollout of Etisalat 2G/3G/4G equipment/services • Activate and lead identification and processing of change/variation orders through change management process for onward issuance of purchase orders by customer • Track completion of contractual milestones in order to trigger rollout acceptance, site handover and issuance of acceptance certificates (UAT/FAT) for payment processing KEY ACHIEVEMENT• Developed contract strategy for negotiation team during bid & tender for 3G;4G network equipment and service upgrade for Etisalat Nigeria

• Managed cross-functional team of over 70 local and Global remote engineers and end user support personnel for development and timely release of software license updates for implementation on client’s business application servers• Liaise with finance and delivery units to track purchase order performance, approval of user acceptance certificate (UAT), final acceptance certificate (FAT) and payment for servicesKEY ACHIEVEMENTS• Coordinated with Marketing and Call Center key stakeholders for implementation of Automatic Call Distribution and IVR channelization project for MTN Nigeria Communications PLC resulting in an increase of 40% in customer interaction and response to queries• Coordinated with Call center key stakeholders to identify skill gaps for implementation and rollout of workforce management system and Learning management system for MTN Nigeria Communications PLC• On behalf of Nigerian Communications Commission (NCC), and in partnership with appropriate telecommunications operators and response agencies (FRSC, Federal Fire Service, Nigeria Police Force etc), I provided end to end project management for implementation and rollout of a robust Emergency Communications Center (ECC) program with computer aided dispatch (CAD) across the 36 states in Nigeria. This project significantly improved the turnaround time for emergency response by over 50% because it provided real time monitoring and tracking of distressed Nigerians who placed a call to the toll free 112 emergency dispatch number• Coordinated the I.T team for implementation and rollout of Integrated Tier 3 & 4 Data Centre project which enables Globacom Nigeria to achieve local hosting of its web servers and systems resulting in 95% uptime

• Designed, executed and optimized comprehensive GAP analysis which eliminated 30% bottlenecks and increased Oracle solutions penetration • Led define and discovery, business solution gathering, technical proposal preparation for implementation of Siebel Business Application Suite for Access Bank Plc resulting in 35% increase in customer experience management across web and mobile touchpoints • Developed compelling bids, tenders and proposals in response to client RFQ, RFP and RFI and increasing win rate by 40%

• Proposed solution and led implementation of database migration from Expert Insurer package to Premia insurance application which increased policy preparation/processing by 60% • Oversaw continuous improvement of IT governance, appropriate use policies, processes and procedures which support the overall IT strategy

• Provision of support, troubleshooting and installation of Linux operating systems• Developed scripts to handle cronjobs