Manage the customer relationship.Lead Customer Focus Team to deliver appropriate levels of customer service and satisfaction.Responsible for managing the tactical, business customer relationship.Manage and Lead Tactical Customer Support.Work with CFT to hold effective Kick-offs and Manufacturing Readiness Reviews (MRR’s).Exhibit a working knowledge of the program’s financial metrics (i.e., Profit & Loss (P&L), Balance Sheet, return on capital employed (ROCE), etc.).

• IMPROVEMENTS TO PROCEDURES• EXCESS AND OBSOLETS MANAGEMENT (COST, REDUCTIONS, NEGOCIATION)• PROJECT LEADER (PLANNING, EXECUTION AND CLOSING)• CUSTOMER MANAGEMENT• FORECAST/PLANNING ANALYSIS• MANUFACTURING PROCESS (IMPROVEMENTS)• KPI’s (KEY PROCESS INDICATORS)• QUOTING• SUPPLIER DEVELOPMENT• CUSTOMER SERVICE

• NEW PRODUCT INTRODUCTION (NPI)• CUSTOMER FOCUS TEAM COORDINATOR• SUPPLY CHAIN VALIDATION• PERSONNEL MANAGEMENT (9 ENGINEERS & 4 TECHNICHIANS)• IMPROVEMENTS TO PROCEDURES• MANUFACTURING PROCESS (IMPROVEMENTS)• METRICS MANAGEMENT• IMPROVEMENTS TO FINAL PRODUCT (END CUSTOMER)• EXCESS AND OBSOLETS MANAGEMENT (REDUCTIONS)• PROJECT TRANSFER LEADER• ECO MANAGEMENT• ROHS COMPLIANCE METHODOLOGY (ROHS PRIME)• CUSTOMER MANAGAMENT• PROJECT TRANSFER - WMS (GAMING MACHINES)

• PERSONNEL MANAGEMENT (9 ENGINEERS & 4 TECHNICHIANS)• IMPROVEMENTS TO PROCEDURES• MANUFACTURING PROCESS (IMPROVEMENTS)• METRICS MANAGEMENT• IMPROVEMENTS TO FINAL PRODUCT (END CUSTOMER)• EXCESS AND OBSOLETS MANAGEMENT (REDUCTIONS)• PROJECT TRANSFER LEADER• ECO MANAGEMENT• ROHS COMPLIANCE METHODOLOGY (ROHS PRIME)• CUSTOMER MANAGAMENT• PROJECT TRANSFER - WMS (GAMING MACHINES)

• BROCADE PROJECT TRANSFER (SAN JOSE, CA TO GUADALAJARA, MEX)• ENGINEERING CHANGE ORDERS (SUPPORT AND MAINTENANCE)• APPROVE VENDOR LIST (SUPPORT AND MAINTENANCE).• RESOLVE DISCREPANT MATERIAL (MRB)• IMPROVEMENTS IN MANUFACTURING LINE (PRODUCT FLOW, KAIZEN)• COST REDUCTION(SCRAP, OBOSLETE MATERIAL, EXCESS)• BOMS MAINTENANCE• AVL MAINTENANCE• CUSTOMER MEETTINGS• STAFF METTINGS