- Team lead and work package manager in Enhanced Village Sponsorship Product Project in fundraising systems. Conducting feasibility planning, cross-departmental alignment, and cost-benefit analyses - all through the lens of Result Based Management.- Holding global webinars on new system adaptations, regular Q&A sessions for user support, and onboarding sessions for new international users.- Representative voice in the team for consultation on DSapp behaviours, requirements and limitations.- Deep analysis and testing of co-dependent processes in DSapp - logging idiosyncratic behaviours and bringing forth relevant edge case scenarios and solutions for errors.- Responsible for regular development subprojects - Word templates (using mail merge), finalising system translation, full system documentation)- Experienced in the conceptualization and implementation of system deployments and large scale project roll outs - (from contributing to sprint cycles, pipeline management, and scrum frameworks)- Co-leading a restructure of our department’s workspace landscape. Audience /Project focused split and streamlined procedure for documentation.- Experience and trained in the using Digital Asset Management system and connecting APIs.

- Swiftly gained excellent knowledge of Microsoft CRM, having engaged with two different CRM applications (DSapp, Frnow).- Co-manage our Jira service desk for users - requiring swift support, prioritisation of urgent requests, and KPIs analysis for reflection on training and resource efficacy. - Creation of user support material, such as Wikis, Confluence, user guides, workspace hubs, and video presentations. - Thorough data cleansing through Excel (conditionals and V-look ups) and Power BI to achieve data alignment between systems.- Voluntarily co-designing and organising team's internal and external workspaces and managing Confluence.- Buddy for new intern, table representative in yearly workshops.