Overseeing the daily operations of the storeEnsuring that a professional and appealing environment is maintained both inside and outside the store for our shoppers.Merchandising and layout of product to best maximize customer interaction with product.Daily paperwork and accounting.Ordering and maintaining sufficient stock to fulfill the needs of our customers.PayrollRecruiting and Training of new personnelHandling in store issues as well as acting as a liaison between the store and home office on a day to day basis to ensure the daily ops of the store run smoothly. Interaction and planning with Vendors and Representatives to ensure product compliance to meet planogram and contractual obligation.Daily environmental recording and compliance.General cleaning and maintenance as well as supervision and training to promote a sanitary food service and store environment.Successfully managing and mitigating shrink

Completing daily paperwork in a timely and accurate manner.Verifying daily deposits and maintaining as well as balancing the TACC safe (store's daily funds)Responding to customer as well as employees needs and finding solutions that benefit both the person's and the company's needs, including reaching out to upper management for guidance and solutions when necessary. Maintaining cleanliness, organization, and functionality of both the inside and outside of the store to Grand Opening Ready (G.O.R.) standards.Restocking product and placing orders to maintain an appropriate level of backstock to meet customers needs. Maintaining daily environmental records to company and state standards as well as reporting irregularities or issues in a timely manner and to the appropriate people. Training new employees in proper protocol and S.O.P. to ensure a high level of customer service and satisfaction as well as a safe and enjoyable work environment

Creating, promoting, and running reptile outreach and education events.Creating and maintaining proper care in reptile habitats and both fresh and saltwater aquariums.Feeding animals, maintaining enclosures.Observing animals for stress and illness, medicating animals to veterinary specifications.Educating the public about proper animal husbandry. Introducing owners to new products and practices to better their animal’s lives.

Addressed customer inquiries and resolved both customer and employee complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Verifying and balancing TACC safe as well as accounting for over/short and properly filling out appropriate paperworkBalanced the needs of multiple customers simultaneously in a fast-paced retail environment.Built and maintained effective relationships with peers and upper management.Processed all sales transactions accurately and in a timely fashion.Marked clearance products with updated price tags.Oversaw daily operations of store.Participated in and conducted store and departmentalized Audits/Cycle counts.

Answered customers' questions and addressed problems in person and via phone.Cash handling accuracyDetail-orientedActive listening skillsAdaptive team playerOpening/closing proceduresMaintain knowledge of current promotions, policies regarding payment and exchanges, and security practices.Recommend merchandise based on customer needs.Operate a cash register to process cash, check and credit card transactions.Replenish floor stock and process shipments to ensure product availability for customers.Resolve customer questions, issues and complaints.Develop rapport with both consumers and staff by handling difficult issues with professionalism.Recommend changes to existing methods to increase the accuracy, efficiency and responsiveness of the store to better maximize customer satisfaction, productivity, and efficiency.Learning new skills such as auditing, overcoming technical issues involved with both the new and old P.O.S. equipment.Adapting to new techniques for ordering, receiving, and product management.Opened and closed the day, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Kept the store clean and maintained neat, orderly product displays.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Communicated store policy violations to the leadership team in a timely manner.Built and maintained effective relationships with peers and upper management.

Started as an Intern from June 2005 - August 2009 then promoted to StaffBegan to build customer relation skills.Physically and verbally interacted with the public throughout the day to keep them engaged.Attended two team meetings each month to voice concerns and offer constructive feedback to others.Established long-range objectives and developed innovative strategies to help achieve them.Cultivated positive relationships with the community through public relations.Coached less experienced public relations staff members on public communications practices.