Samuel W Smith Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach, Virginia, United States

Managing 4 incredible teams of customer experience specialists across phone and digital platforms.- Overhauled customer experience training curriculum and process- Led Omnichannel integration, consolidating platforms used by specialists- Manage SMS campaign strategy

Palm Harbor, Florida, United States

Responsible for new hire training and new hire mentoring programs. Facilitated highly-rated training programs to new hires across the globe.

Fort Myers, Florida, United States

Worked with state and local government clients to understand their business needs and make impact on mission-critical priorities.

Rexburg, Idaho, United States

Led a small team of undergraduate researchers through two key projects for different stakeholders; one being city government and the other a nationwide gas station chain. Our work involved:1. Identifying the mission-critical priorities of key stakeholders2. Working under the agile framework, including weekly deliverables given to stakeholders3. Conducting data analysis and in-depth research on industry trends to produce tailored policy recommendations

Rexburg, Idaho, United States

Working under the chair of the Political Science department at BYU-I, my work involved performing political data analysis on voting trends in the state of Idaho utilizing both Excel and R.

Rexburg, Idaho

•Directed and administered organizational training program to improve employee leadership and public speaking skills•Tailored training curriculum to meet different organizational and stakeholder needs

Rexburg, Id

•Recruited and managed over 30 student employees•Oversaw training of student volunteers tasked with helping at-risk students•Led creation of mentor curriculum using proven pedagogical techniques

Rexburg, Idaho

•Designed and facilitated campus course designed to increase freshman retention in collaboration with university president•Reduced Freshman dropout rate by 5%•Spearheaded program creation, including development of course curriculum, job descriptions and organizational structure

Luxembourg

Luxembourg

Working directly under the funds partner of the firm, conducting analytic research of the world's top investment firms in order to secure new clients.

Rexburg, Idaho

Supervision of several hundred volunteers, training in policies and procedures, creating new student organizations, working alongside faculty and Staff to promote a positive experience for the student body.

Rexburg, Idaho

Led a council of 13 individuals, along with a body of forty volunteers with the aim of improving the campus atmosphere through student involvement and service. Held weekly training meetings in which I instructed the council members in policies and procedures. Constantly analyzed enrollment statistics, and formed plans of action around those statistics in order to market the program to increasing numbers of students. Participated in weekly council meetings with faculty and other department directors in order to collaborate work and receive counsel. Strove to keep program focus on the individual, and helped many students through difficult times in their University experiences.