•Utilize statistical data and metrics and analytics to initiate corrective actions to ensure operational stability, and to eliminate unnecessary, repetitive events. •Initiate and identify present and future obstacles, issues, and opportunities to increase operational effectiveness. • Drive the appropriate resources towards state-of-the-art solutions to ensure the core infrastructure components and requirements are in place. •Drive the implementation of new technological innovations in the design and layout of service delivery environments to our clients to maintain competitive edge and operational efficiencies. •Remain current on emerging industry trends and their organizational impact to ensure use of leading edge technology.

•Implement service methodologies (e.g incident management, problem management, change management) to increase effectiveness.•Translate various business requirements from the 167 clients into Virtual banking platform and configuration requirements•Drive the implementation of new cloud technological innovations in the design and layout of service delivery environments to our clients to maintain competitive edge and operational efficiencies.•Manage large teams to monitor event management processes for mainframe, mid-range, production control, and operations to identify, resolve, and mitigate business impact.•Ensure accountability and good performance levels to achieve individual and group goals and maintain consistent practices across the organization.

•Managed the entire ICT infrastructure consisting of Kenya Head Office and 9 Branches in Uganda and Nigeria• Formulated group ICT Project Plans, Processes, Policies and Procedures. •Developed and monitored annual ICT budget for the company. •Deployed Sharepoint 2013 in a company that is in the financial vertical•Deployed Microsoft Dynamics CRM on private cloud for companies that are leaders in Retail , Financial and manufacturing industries

•Managed the Groups’ internal IT infrastructure with more than 400 users and 2 remote locations•The scope included: − LAN/WAN Network Services - Database Administration− Server/Virtual Infrastructure - Help Desk Operations− Applications Systems - VOIP/Voice Network Infrastructure Management− Managed Desktop Service - Logical/Physical Security Systems- Network Security & IT Policies - Disaster Recovery Management

Provided first line support to Banks’ internal customers/staff on the following platforms:Supported the following Core banking • FlexiCube and Branch Front Office System • Loan Processing System • RTGS & SWIFT Money Transfer• Encrypted Secure File Transfer Systems• ITSM Service Desk System • SMS & Online Banking Systems