Samuel Wanjau Email & Phone Number

Nairobi Kenya

• Utilize statistical data and metrics and analytics to initiate corrective actions to ensure operational stability, and to eliminate unnecessary, repetitive events.
• Initiate and identify present and future obstacles, issues, and opportunities to increase operational effectiveness.
• Drive the appropriate resources towards state-of-the-art solutions to ensure the core infrastructure components and requirements are in place.
• Drive the implementation of new technological innovations in the design and layout of service delivery environments to our clients to maintain competitive edge and operational efficiencies.
• Remain current on emerging industry trends and their organizational impact to ensure use of leading edge technology.

Nairobi Kenya

• Implement service methodologies (e.g incident management, problem management, change management) to increase effectiveness.
• Translate various business requirements from the 167 clients into Virtual banking platform and configuration requirements
• Drive the implementation of new cloud technological innovations in the design and layout of service delivery environments to our clients to maintain competitive edge and operational efficiencies.
• Manage large teams to monitor event management processes for mainframe, mid-range, production control, and operations to identify, resolve, and mitigate business impact.
• Ensure accountability and good performance levels to achieve individual and group goals and maintain consistent practices across the organization.

• Managed the entire ICT infrastructure consisting of Kenya Head Office and 9 Branches in Uganda and Nigeria
• Formulated group ICT Project Plans, Processes, Policies and Procedures.
• Developed and monitored annual ICT budget for the company.
• Deployed Sharepoint 2013 in a company that is in the financial vertical
• Deployed Microsoft Dynamics CRM on private cloud for companies that are leaders in Retail, Financial and manufacturing industries

Nairobi Kenya

• Managed the Groups’ internal IT infrastructure with more than 400 users and 2 remote locations
• The scope included: − LAN/WAN Network Services - Database Administration− Server/Virtual Infrastructure - Help Desk Operations− Applications Systems - VOIP/Voice Network Infrastructure Management− Managed Desktop.

Nairobi

• Provided first line support to Banks’ internal customers/staff on the following platforms:Supported the following Core banking
• FlexiCube and Branch Front Office System
• Loan Processing System
• RTGS & SWIFT Money Transfer
• Encrypted Secure File Transfer Systems
• ITSM Service Desk System

Master'S Degree, Computer And Information Systems Security/Information Assurance

Bachelors Of Business And Information Technology, Decision Support Systems And Distributed Computing

Activities and Societies: Head of Computer Society Data analytics for Total Quality Assurance System fully funded by the National Council.