Samuel Watson Email & Phone Number

Knoxville, Tennessee Area

21st Mortgage is a Berkshire Hathaway company located in Knoxville Tennessee. They originate as well as service mortgage loans. As an auditor my work is centered on attention to detail, cost benefit analysis, budgeting time, and policy and procedures.• Originate up to 200 new accounts per month. This leads to several million dollars in revenue each month. While in my position the company has had the top 3 months in its history in originations revenue.• Led cross-departmental business processes to improve the rate at which loans are finalized within federal and state guide lines.• Improve relationships with strategic partners by providing support and education through the loan original process and related state & federal regulations.• Conduct difficult and sensitive conversations with potential mortgage customers related to financial history & credit eligibility to provide a pathway to home ownership. • Promoted to Originations Auditor from Financial Counselor based on establishing and maintaining a superior loan compliance rate across my account base.

Knoxville, Tennessee Area

Waycross Ga

South Georgia State is a state operated college that offers 2 and 4 year degrees with multiple campuses in lower Georgia. As an assistant basketball coach, my duties included data analytics, recruiting, alumni and booster relationships, and academic coaching.• Used statistics and data analytics to review player efficiency and customized individual programs to improve future performance.• Responsible for developing effective, long-term recruiting relationships with rising or transferring student-athletes around the country. Successfully recruited 100% of my highest priority athletes.• Provided ongoing monitoring and academic mentoring to ensure athletic eligibility for roughly 20 student athletes• Worked with alumni and related donor organizations to increase financial support for the Basketball program to cover supplementary athletic-related expenses such as team travel, academic support, and sports medicine (trainers, supplies).

Knoxville, Tennessee Area

21st Mortgage is a Berkshire Hathaway company located in Knoxville Tennessee. They originate as well as service mortgage loans. As a financial counselor, my work centered on cost benefit analysis, budgeting, loan compliance, and amortization counseling. • Acted as the single point of contact for an account base of roughly 1200 mortgages. I would work with the customers to formulate a budget and long term payment plan. In special circumstances I would recommend actions to my supervisors of payment assistance or payment deferral. All of these responsibilities strictly followed government regulations.• Met or exceeded targets for loan compliance within my account base in (23/24) months using effective de-escalation strategies coupled with a calm and straight-forward demeanor under stressful conditions.• Made outbound and took inbound calls to insure the mortgage experience is clear and simple for my account base. In these conversations I would discuss options such as refinancing, amortization, and loss mitigation options. • Evaluated delinquent accounts and worked with a socioeconomically diverse customer base to formulate a budget and long term payment plan. Where appropriate, recommended payment assistance or deferral, in compliance with federal and state regulations.

Knoxville, Tennessee Area

Edfinancial provides outsourcing services for college and university administrative functions. They also service student loans. As HES Team Leader I would mentor my team and company employees in efficiency, knowledge of schools, and government protocols and procedures. • Oversaw team scheduling, monitored individual efficiency and provided feedback regarding substandard calls. • Responsible for understanding and enforcing team adherence to federal financial aid regulations. Improved training materials in order to increase employee and customer understanding of school, state and federal protocols. • Deescalating situations while still stressing deadlines and regulations to customers. These conversations involved large sums of money so they were often escalated. Strong conflict resolution skills helped in these moments. • Promoted to Team Leader from School Account Representative based on my high call volume and quality metrics.

Masters, Business Administration

Activities and Societies: College basketball UTC 2009-2013 (Southern Conference division champions 2010-2011) Young Harris basketball.

Bachelor Of Science - Bs, Psychology, 3.4/4

Activities and Societies: Men's basketball team