Samuel Watson Email & Phone Number

Knoxville, Tennessee Area

• 21st Mortgage is a Berkshire Hathaway company located in Knoxville Tennessee. They originate as well as service mortgage loans. As an auditor my work is centered on attention to detail, cost benefit analysis, budgeting.
• Originate up to 200 new accounts per month. This leads to several million dollars in revenue each month. While in my position the company has had the top 3 months in its history in originations revenue.
• Led cross-departmental business processes to improve the rate at which loans are finalized within federal and state guide lines.
• Improve relationships with strategic partners by providing support and education through the loan original process and related state & federal regulations.
• Conduct difficult and sensitive conversations with potential mortgage customers related to financial history & credit eligibility to provide a pathway to home ownership.
• Promoted to Originations Auditor from Financial Counselor based on establishing and maintaining a superior loan compliance rate across my account base.

Knoxville, Tennessee Area

Waycross GA

• South Georgia State is a state operated college that offers 2 and 4 year degrees with multiple campuses in lower Georgia. As an assistant basketball coach, my duties included data analytics, recruiting, alumni and.
• Used statistics and data analytics to review player efficiency and customized individual programs to improve future performance.
• Responsible for developing effective, long-term recruiting relationships with rising or transferring student-athletes around the country. Successfully recruited 100% of my highest priority athletes.
• Provided ongoing monitoring and academic mentoring to ensure athletic eligibility for roughly 20 student athletes
• Worked with alumni and related donor organizations to increase financial support for the Basketball program to cover supplementary athletic-related expenses such as team travel, academic support, and sports medicine.

Knoxville, Tennessee Area

• 21st Mortgage is a Berkshire Hathaway company located in Knoxville Tennessee. They originate as well as service mortgage loans. As a financial counselor, my work centered on cost benefit analysis, budgeting, loan.
• Acted as the single point of contact for an account base of roughly 1200 mortgages. I would work with the customers to formulate a budget and long term payment plan. In special circumstances I would recommend actions.
• Met or exceeded targets for loan compliance within my account base in (23/24) months using effective de-escalation strategies coupled with a calm and straight-forward demeanor under stressful conditions.
• Made outbound and took inbound calls to insure the mortgage experience is clear and simple for my account base. In these conversations I would discuss options such as refinancing, amortization, and loss mitigation.
• Evaluated delinquent accounts and worked with a socioeconomically diverse customer base to formulate a budget and long term payment plan. Where appropriate, recommended payment assistance or deferral, in compliance.

Knoxville, Tennessee Area

• Edfinancial provides outsourcing services for college and university administrative functions. They also service student loans. As HES Team Leader I would mentor my team and company employees in efficiency, knowledge.
• Oversaw team scheduling, monitored individual efficiency and provided feedback regarding substandard calls.
• Responsible for understanding and enforcing team adherence to federal financial aid regulations. Improved training materials in order to increase employee and customer understanding of school, state and federal.
• Deescalating situations while still stressing deadlines and regulations to customers. These conversations involved large sums of money so they were often escalated. Strong conflict resolution skills helped in these.
• Promoted to Team Leader from School Account Representative based on my high call volume and quality metrics.

Masters, Business Administration

Activities and Societies: College basketball UTC 2009-2013 (Southern Conference division champions 2010-2011) Young Harris basketball.

Bachelor Of Science - Bs, Psychology, 3.4/4

Activities and Societies: Men's basketball team