Assisted in the management of two stores in Hervey Bay. Responsibilities included:- Training and educating team members- Building an online store- New product recommendations- Store merchandising- Stock ordering- Successfully balancing daily cash and til floats - Banking- Increased sales due to new store layout, building a strong customer relationship, improvement of staff training and customer service, improved product availability, store cleanliness and presentation.Implemented government and workplace guidelines in regards to COVID-19 pandemic.

- Managing a large team of people- Weekly rostering- Stock ordering of stationery, cigarettes, cartridges, confectionery, gift ware- Maintaining a high customer service standard- Promoting and upselling Golden Casket products- Educating and training new team members- Upselling and training team members to upsell- Maintaining a high level of dress standard- Liaising with wholesale companies to achieve maximum possible product range and availability