My purpose/position involves connecting the services of both non-profit/low cost organizations with the various daily personal needs of seniors, elderly, and disabled residents within the subsidized housing community, in order for them to remain independent and maintain self-sufficient and productive lives.

Comprehensive understanding and functional knowledge of vehicle operations and driving/testing procedures according to company’s standards and expectations Conducted daily inspections and examinations, such as brake systems, fluid levels, tire pressure, belts, lighting systems, etc., to ensure safe and effective functioning of the vehiclesOperated all vehicles in a safe and responsible manner, adhering to all standard highway laws and regulations to reduce the risk of injury, property damage, or loss of life Performed and completed detailed testing to provide analysis and feedback to company technicians for possible repair and improved performance and efficiency of mechanical and electrical componentsExercised exceptional ability to read and understand both written/verbal driving instructions, keen attention to details in following route directions, and acumen in utilization of GPS navigation technology when neededMaintained, completed, and submitted all daily inspection and performance reports to necessary technicians and superiors for proper tracking and analysis of each vehicle tested, driven , and transportedRecognized by management and peers for exceptional performance, positive attitude, and teamwork, and utilized for new employee training and initiation

Increased company’s objectives through consultation and sales of online education for business professionals and prospects seeking career training and development Extensive phone interaction and communication with prospects and students to improve and increase enrollment and completion of professional training programsProvided detailed information regarding training programs for prospects to ensure best fit in accordance with present skills and desired professional goals Received Most Improved Award (March 2007) and 100% Club Award (August 2007 & 2008)

Sold company’s products and services, including monitored protection for burglary, fire, and critical conditions potentially occurring in Residential homes Identified prospects by utilizing creative lead generating techniquesEstablished cohesive and interactive relationships with fellow team members and with new/existing customers to ensure company’s efficiency before, during, and after the installation process Utilized listening skills and problem solving aptitude during home security reviews, providing solutions best suited for customers needs as well as budgetary concerns Improved customer retention through continual follow up and feedback with existing customers Received Residential Team Million Dollar Club Award for Financial Success (3rd Quarter 2005)

Expertise in all stages of the Foreclosure Process/Civil CasesCoordinated the process of scheduling and canceling hearings for the entire FirmScheduled an average of 800 Cases per month, with an error ratio of less than 1%Implemented and maintained Firm’s judicial database (State of Florida), consisting of over 250 JudgesReceived Commitment To Teamwork Award (1999) and Commitment To Financial Success (2000 & 2001)Reduced Firm’s Attorney Expense Fees over 30% per Quarter

Managed and monitored all aspects of the grocery department, including sales, merchandising, purchasing, inventory, and stockingCoordinator for operations included forecasting, budgeting, and product/damage control proceduresSupervised personnel and employee relations; problem resolution for customer service issuesReceived 15 Customer Service & Achievement Awards, Outstanding Achievement Award (1990), and named Employee of Distinction (1992)

Rented and sold major appliances, televisions, stereos, and furniture to potential customersManaged and regulated a 250 Customer Financial Account systemAnalyzed and revised payment/collection procedures Improved customer relations and decreased delinquency percentages from 22% to 8.7% per quarterMonitored inventory control for all incoming and outgoing merchandise Received Employee of the Month Award (January, May, and December 1986 and March 1987)