Samuel Whitehead Email & Phone Number

Mclean, Virginia, US

Reston, Virginia, US

- Performs routine system maintenance, monitoring, troubleshooting, reporting, incident and problem management, and escalation as required - Develops, maintains, and implements SOPs and other documentation.- Works closely with the SOC and Service Desk to provide incident and problem management, escalating identified issues for other services to service.

Mclean, Virginia, US

• Works closely with Instructional Design, Systems Development and Manufacturers to develop and deliver technical security system training syllabi/curriculum/lesson plans, presentation media, administrative/self-study.
• Security Systems Standards Review and Inspection
• Electrical Systems including Power Regulators and Uninterruptible Power Supplies
• National Electric Code
• Electronic Fundamentals (Low Voltage)
• Basic Computer Networking

Fairfax, Virginia, US

• Works closely with Instructional Design, Systems Development and Manufacturers to develop and deliver technical security system training syllabi/curriculum/lesson plans, presentation media, administrative/self-study.
• Security Systems Standards Review and Inspection
• Electrical Systems including Power Regulators and Uninterruptible Power Supplies
• National Electric Code
• Electronic Fundamentals (Low Voltage)
• Basic Computer Networking

New York, NY, US

New York, NY, US

- Responsible for the IT infrastructure, services and education of the Community Teams in 5 Buildings. (Each buildings averaging at 1500 members)- Serve as the primary contact point for all Technology Inquires and providing a positive experience for WeWork Members through tailored IT solutions - Responsible for identifying and selling Member IT Services.

Reston, Virginia, US

- Provide phone support for general users in the area of file servers, system anomalies, emails, directories, and Windows desktop applications.- First point of contact for all Hardware/Software/Mobility Support.- Monitor and manage U.S. Department of Justice's service desk ticketing mailbox.- Monitor and report system affected server issues using HP.

Basking Ridge, NJ, US

- Analyzed customer needs and present value-added solutions.- Inspired and excited customer with a solutions that would impact their lives.- Provided customers with Tier 2 technical support and issue resolution.- Supplied customers with a basic understanding of the functionality of the products and accessories they purchased so that they could immediately.

Charlottesville, VA, US

-Administered incident management for business clients.-Detected and recorded incidents as well as conducting preventative maintenance both remotely, and in person.-Diagnosed and installed credit card network payment interfaces.

Charlottesville, VA, US

- Assisted in the supervision of the residence halls, responding to all requests and emergencies during duty hours.- Planned, implemented, and participated in floor activities that enhanced the social, educational, community, and personal development of residents.- Actively informed residents of pertinent academic and University information.

Richmond, Virginia, US

- Managed and trained over 15 employees. - Performed duties in a friendly professional manner to provide customers with uplifting service and provided employees support. - Maintained customer health and safety standards. - Worked well in high-pressure situations while handling managerial duties. - Assisted in preparing electronic daily financial reports.

Roseland, VA, US

- Provided leadership and management to over 30 employees. Responsible for training employees to Wintergreen Standards. - Interfaced with customers to provide service and instruction.- Developed and managed Inventory Database for company equipment and client based incidents.

Washington, DC, US

- Upheld and enforced museum policy. - Provided physical security