- Performs routine system maintenance, monitoring, troubleshooting, reporting, incident and problem management, and escalation as required - Develops, maintains, and implements SOPs and other documentation.- Works closely with the SOC and Service Desk to provide incident and problem management, escalating identified issues for other services to service owners as appropriate. - Supports network enclaves in various stages of deployment. - Produces and reviews technical documentation. - Provides recommendations to optimize network operation and performance.

Works closely with Instructional Design, Systems Development and Manufacturers to develop and deliver technical security system training syllabi/curriculum/lesson plans, presentation media, administrative/self-study guides, and trainee reference manuals for technical security devices, systems and procedures in accordance with Standard Operating Procedures (SOP)Designs and presents hands-on instruction, lectures, and briefings on the following technical security topics:• Security Systems Standards Review and Inspection• Electrical Systems including Power Regulators and Uninterruptible Power Supplies• National Electric Code• Electronic Fundamentals (Low Voltage)• Basic Computer Networking• Fiber Optic Installation• Pedestrian and Vehicle Screening Systems• Access Control Systems• Access Denial Systems• Intrusion Detection Systems• Public Address and Announcing Systems• Closed Circuit TV Security Systems• IP Based Video Surveillance Systems• Security Management Systems• Physical Security Systems• Electric and Hydraulically Operated Vehicle Arrest Systems

- Works closely with Instructional Design, Systems Development and Manufacturers to develop and deliver technical security system training syllabi/curriculum/lesson plans, presentation media, administrative/self-study guides, and trainee reference manuals for technical security devices, systems and procedures in accordance with Standard Operating Procedures (SOP)Designs and presents hands-on instruction, lectures, and briefings on the following technical security topics:• Security Systems Standards Review and Inspection• Electrical Systems including Power Regulators and Uninterruptible Power Supplies• National Electric Code• Electronic Fundamentals (Low Voltage)• Basic Computer Networking• Fiber Optic Installation• Pedestrian and Vehicle Screening Systems• Access Control Systems• Access Denial Systems• Intrusion Detection Systems• Public Address and Announcing Systems• Closed Circuit TV Security Systems• IP Based Video Surveillance Systems• Security Management Systems• Physical Security Systems• Electric and Hydraulically Operated Vehicle Arrest Systems

- Responsible for the IT infrastructure, services and education of the Community Teams in 5 Buildings. (Each buildings averaging at 1500 members)- Serve as the primary contact point for all Technology Inquires and providing a positive experience for WeWork Members through tailored IT solutions - Responsible for identifying and selling Member IT Services that generate revenue.- Coordinate and partner with the Technology Networking Services Team to provide network troubleshooting and resolution of LAN & Wireless Network issues- Coordinate and partners with the Member Technology Audio Visual Services Team to assist with the configuration, administration and troubleshooting of location based Audio Visual equipment.- Coordinates and partners with the Member Technology Business Development Team with the opening of new locations and the provision of services to our Enterprise Members- Configuration of network printing resources including printer servers, printers and other peripheral devices

- Provide phone support for general users in the area of file servers, system anomalies, emails, directories, and Windows desktop applications.- First point of contact for all Hardware/Software/Mobility Support.- Monitor and manage U.S. Department of Justice's service desk ticketing mailbox.- Monitor and report system affected server issues using HP Business management/BMC Remedy Ticketing System and System Center Operations Manager (SCOM).- Assist clients and coworkers with achieving yearly development goals.- Conduct remote desktop virtual environment support for government and contract employees.

- Analyzed customer needs and present value-added solutions.- Inspired and excited customer with a solutions that would impact their lives.- Provided customers with Tier 2 technical support and issue resolution.- Supplied customers with a basic understanding of the functionality of the products and accessories they purchased so that they could immediately enjoy their new solutions.-Attended both formal and informal trainings to better understand operations and keep up with company, market, and industry trends.-Supported daily business operations (included: the processing and auditing of customer transactions).

-Administered incident management for business clients.-Detected and recorded incidents as well as conducting preventative maintenance both remotely, and in person.-Diagnosed and installed credit card network payment interfaces.

- Assisted in the supervision of the residence halls, responding to all requests and emergencies during duty hours.- Planned, implemented, and participated in floor activities that enhanced the social, educational, community, and personal development of residents.- Actively informed residents of pertinent academic and University information.

- Managed and trained over 15 employees. - Performed duties in a friendly professional manner to provide customers with uplifting service and provided employees support. - Maintained customer health and safety standards. - Worked well in high-pressure situations while handling managerial duties. - Assisted in preparing electronic daily financial reports.

- Provided leadership and management to over 30 employees. Responsible for training employees to Wintergreen Standards. - Interfaced with customers to provide service and instruction.- Developed and managed Inventory Database for company equipment and client based incidents.

- Upheld and enforced museum policy. - Provided physical security