• Organized and prioritized workflow to meet established timeframes.• Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.• Collaborated on the creation and fulfillment of program necessary structures and tools to optimize overall workflow and distribution of tasks.• Maintained up-to-date and accurate program files and records.• Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.

• Maximize customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.• Leverage weekly sales data and forecasts to plan staff schedules and promotions.• Open and close store in absence of senior managers, including counting cash andpreparing drawers and deposits.• Help senior management achieve retail store targets by monitoring and motivatingfront-line staff; promoting positivity!• Responding and implementing requests and needs from both Senior in-housemanagement and District wide management.• Quickly resolving any outstanding clientele needs and making sure satisfaction hasbeen achieved.• Oversee entire stock management process, including receiving incomingmerchandise, shelf replenishment and shrinkage control.• Engage and enforce Covid-19 safety procedures including but not limited to; maskingup, temperature checks before every shift, social distancing, and daily cleanings.

- Reviewed the curriculum for AMDA College of the Performing Arts for their New York Location.- Pinpointed areas within the broad scale of the curriculum that needed additional support and committee presence. - Attuned the changes to reflect the necessary cultural differences that the Entertainment Industry should be exhibiting today. - Helped to script the conversations that teachers should be having when possibly Racist, Homophobic, Transphobic, and/or Xenophobic performances were being shown, and its cultural relevance to time period. - Studied current Action Statements and Plans from Senior Committees and how it can be implemented within our own committee work.

• Performed administrative tasks to streamline organizational effectiveness.• Contributed input toward reports detailing project updates, performance informationand ongoing trends.• Trained with successful business development personnel to optimize marketingperformance and learn industry.• Recommended product changes to enhance customer interest and maximize sales.• Proofread and edited marketing collateral, including brochures, web copy and socialmedia posts.• Updated web pages and social media profiles to reflect proactive strategies andengage customers.• Performed administrative support function for senior staff including creating proposalsand organizing documentation.• Trained 2 new interns as the office expanded during 2019.• Delegated and assisted on tasks as handed down by the Senior Floor Manager

• Hosted on campus tours for the general public, visiting high schools, or private guests.• Worked cohesively with the Admission Advisors during peak events which included; Open Houses, Accepted Students Receptions, and Audition Days• Trained 2-3 new hires during the department expansion in Los Angeles.• Being active within the University community• Spoke about the school and its practices with prospective students and parents.• Performed over the phone Q&A sessions for prospective students and reported any new information to their Admission Advisor.