Samuel Wright Email & Phone Number

I am a young motivated and dependable Team Leader with a track record of success in the field, attention to detail and proactive mindset. Talent to quickly master new skills, procedures and seeks opportunities to improve processes and workflows for team and stakeholder benefit. I consider myself to be a friendly, approachable, customer focused problem solver who can provide a solution quickly. Conscientious, hardworking and excels at multitasking in fast-paced environments.Skills• Change Manager/CAB Meeting Coordinator• Outage Coordination• Service Desk Team Management (Team of 13)• Team Management both National and International• International Travel Experience Work Related• Key Stakeholder Engagement• Building Staff Rapport• SLA Dashboard Management• ServiceNow and ConnectWise Ticketing System• Supporting Large Number of Staff (3000 to 4000) in Person and Remotely• Active Directory, Office 365 experience• Overseeing Daily Activities• Implementing and Improving SLA's• SLA Compliance• Project Coordination• Communicate Clearly and Effectively with Staff• Achieve Customer Satisfaction Highest Level• Moderate to High Technical Knowledge• Knowledge Base Creation, Management and Review• Performance Management• Point of Escalation• Decision Making• Complex Problem Solving