Samuel Kim Email & Phone Number

Atlanta, Georgia, United States

Implemented Quest and Silver point of sale systems in venues and franchises across North America.Managed projects to fulfill client needs based on Quest and Silver point of sale systems.Provided on-site and on-call support for clients.Performed QA work when needed for Silver and Aloha using JIRA, GitHub, and GitLab.Created new documentation for internal use and training documentation for clients.Used Salesforce to create incidents to meet client needs, log bugs/issues, and edit/create new accounts.

Provided tier 1 and 2 tech support for NCR Silver POS.Troubleshoot iPads, Bixolon printers, magnetic strip readers, and scanners.Troubleshoot NCR Silver POS such as the Quantum, T1000, and iPad app version.Troubleshoot Mac Mini’s via remote access with TeamViewer and onsite to resolve NCR Silver server program issues.Traveled for onsite technical support for several franchise clients.Used Salesforce ticketing system for logging all technical issues with clients.Provided assistance and feedback to meet the customer’s business needs

Provided tier 1 and tier 2 tech support for Carter’s and OshKosh stores in the US and Puerto Rico.Troubleshoot networking equipment including Cisco Catalyst switch, Hughes H4700 router, cradlepoints, modems, VOIP, and analog phones.Troubleshoot IBM and Toshiba cash registers, receipt printers, pin pads, and scanners.Troubleshoot POS systems: Retail Store and Store 6 from Aptos.Managed and signed off on techs that were requested to fix technical issues at stores.Provided technical support by using Landesk to remotely control registers, and servers.Used multiple web portals to remotely see networking equipment information such as Hughes, and Solarwinds.Used Cherwell IT Management ticketing system for logging all technical issues at stores.Provided exceptional ticket amount and quality to save the company money on technical issues.

Maintained small branch office’s internet network including routers, switches, and PoE injectors.Provided most of the technical support for the office including laptops and desktops.Sold AT&T and provided minor technical support to potential or new customers.

Provided complete tech support for peripheral devices, such as laptops, that were used on site.Maintained wireless network for all laptops including mobile hot spots as the system administrator.Assisted in on site photography through technical support including USB connections, cameras, and SD cards.

Processed, diagnosed, and repaired RMA network servers.Helped Coraid profit thousands in ability to resell repaired RMA merchandise.Ensured inventory of server components met business demands.Proficiently built network servers per customer demands.Learned and used a proprietary Coraid OS to run tests on newly built servers, and RMAs.Helped improve warehouse efficiency by shipping and receiving orders.