Samuel Anderson-Burrell Email & Phone Number

Suite 01, 40 Churchill Square, Kings Hill, West Malling Me19 4Yu

• Advising Clients on best security procedures• Monitoring Cyber Security Alerts & Carecerts taking the best course of action to secure endpoint devices• Working closely with Cyber Security Experts in the field such as NHS Digital • Remediating virus threats such as malware, PUAs or ransomware using solutions such as Sophos or Microsoft ATP• Reporting & assessing Cyber Security vulnerabilities and compliance using solutions such as Qualys, ATP & Lansweeper to help clients better assess the best way to secure their endpoint devices• Project management and taking account for client requests to action or delegate to appropriate staff• Working alongside or leading other SOC staff to work on projects to help meet deadlines• Patching Clients estates devices using solutions such as SCCM & Manage Engine • Creating and maintaining Automatic Deployments Rules for Applications and OS Patches

Ashford, Kent, United Kingdom

• Providing IT Support for IC24 Staff and for their dedicated NHS 111 Call Centre at the Ashford Headquarters and supporting their other branches• Administrating Windows accounts. Password Resets, Lockouts and adding or removing group policies in Active Directory • Resetting, Syncing and updating Machine & User Recovery on encrypted Windows 10 & 7 devices. Using Sophos Endpoint encryption for Dell Devices• Making sure remote users can work away from the office using Cisco Anyconnect VPN• Enrolling and Administering iPhones & iPads via Airwatch localising permissions dependent on members of staff’s role• MDT Deployment for Windows 7 & 10 images to Dell laptops and PC’s for remote users, call centre and in-house staff• Remoting onto client Dell machines. PCs, Laptops & Servers. With use of AEM Centrastage, VNC & RDP to investigate faults, push software or apply fixes to maintain end user machines• Working with in-house developer team for their clinical application Cleo Fusion to help IC24 Organisation with installs, major incidents and bugs that may occur

Ashford, Kent

• Providing Technical Support for NHS Trusts, GPs, Pharmacies and Clinical Commissioning Group Corporate members from centralised Hub London, Essex, Suffolk and Anglia Sites• Administrating Windows Server 2003, 2008, 2012 Domain & Local Windows accounts. Well as managing NHS Mail accounts. Creations, delegating and, unlocking accounts• Resetting, Syncing and updating Machine & User Recovery on encrypted Windows 10 & 7 devices. Using McAffe Endpoint encryption for Dell and Microsoft Surface Pro Devices• Assigning, Unlocking and Resetting RSA Tokens for remote working member’s staff. Assisting users how to connect to the N3 from home through the Juniper Virtual Private Network.• Raising calls for Major Incidents and outages. And logging assigning them to the relevant teams and making relevant departments aware of GPs, Corporate sites and prioritising accordingly. On occasion working with BT to make sure the N3 private connection is backup and operational providing speed, telemetry information• Creating interaction tickets on Marval & Supportworks for troubleshooting networks connectivity DHCP, TCPIP, tracert. Repairs, providing user advice and first time resolutions over the phone or email• Remoting onto client Dell, Surface Pro machines. PCs, Laptops & Servers. With use of AEM Centrastage, Simplehelp and Bomgar to investigate faults, push software or apply fixes to maintain end user machines• Liaising with third party clinical applications Emis, Vision, T-Quest, CPMS,Label Trace to help NHS Organisations with installs, major incidents and requests on their behalf

Chatham, Kent

• Providing technical support for audio Speakers and headphones• Creating interaction tickets for troubleshooting, repairs, exchanges and purchases • Checking available stock for potential purchases via CRM SAP• Purchasing consumables, equipment and accessories requests for end users• Creating documentations, Users Guides for new and existing Bose audio products• Scheduling follow ups with customers with Bose products logistics, deliveries and orders

Gillingham Kent

An International Pharmaceutical, Medical and Dental company.• Deploying PC’s & Laptops via SCCM• Scheduling catch-up sessions with end users• Scheduling hardware change overs• Creating documentations, Users Guides and build Guides for deploying new machines and rebuilds• Logging tickets via Servicenow for end users

Penge, Kent

Subcontracted work with Oak Group to implement Clinical Utilisation Software across NHS Trusts across the UK. Through a IT company Not Just Computers.Duties:• Diagnosing & Troubleshooting broadband faults remotely or onsite visits• Setting and configuring new builds as well as software install requests for clients• Office 365 Partner offering trails to Business & Home Users to try out our subscriptions. Creating new accounts or transferring of 3rd Party email mailboxes to Office 365 • Responsible for checking & Logging IT faults for client PCs, Macs & Servers. With use of MaxFocus Dashboard to remotely maintain machines• Oak Group Tech Support for NHS Trusts implementation of Clinical Utilisation Software• Working with Trusts IT Department, configuring and setting up Private Networks for secure feeds of patient information to be transferred in a safe secure manner up to medical HL7 Standards

Arise magazine is a brand new vibrant youthful magazine created by a group of young and sedulous individuals. A God given vision used to inspire young people to use their talent creatively. It's a Bi monthly magazine that hopes to inspire, unite and encourage young people not just in the church but also across the world.We have a team formed out of 20 young passionate individuals from the Deptford District, New Testament Church Of God; including myself, who takes on the role as the Project Manager for the Website and Video Editor.The whole concept of the Youth orientated magazine came from Natalie Casey and David Wurie who are the general overseer’s for the entire publication. We aim to reach out to those young people most in need with real life experiences, testimonies and in need of support and encouragement.Although my main role is a voluntary Project Manager, I work closely with the Chief Editor and the Web & Design members and valuing the importance of good teamwork throughout. Common responsibilities include: • Having regular meetings with the Chief editor and the Web/Video Team• Create Promotions and Video content for the magazine• Providing help and support where need be• Managing the overall design for each page with the web team• Social media marketing

Woolwich, London

I was a part of a small team on the service desk; we looked after over 80 customers; Ranging from Charities, Architecture, Landscapers, Leisure Centres and Education industries. I and my team were the 1st Line Support to troubleshoot hardware and software faults.The aim was to resolve the issue within the 10min window, unable to resolve the issue would have to pass to 2nd Line support to investigate and resolve. Tools used to log calls and record my findings were the use of ProspectSoft Customer Relation Management Tool. Remote tools used to investigate issues Zoho, Ammyy and TeamviewerThe sort of calls I would aid with:• Creating Active Directory Accounts• Resetting Accounts• Creating Email Accounts & Mailboxes• Setting up email forwarding and mailboxes• Running regular Client maintenance for Client PC’s, Laptops & Servers• Installing Software & Updates on devices, before being deployed onsite• Checking & Logging Server Backups for IT Disaster Recovery issues making sure servers backups were functioning and up to date. Along with logging calls for Disk Space & Memory usage• On occassional install PC's onsite, patch cabling networking to connect clients to server domains

Chatham, Medway, Kent

I was apart of team who look after the Medway Councils Corporate ICT Hardware and Software equipment. We looked after their Libraries, Leisure Centers, Customer Contact Points and partnering organizations such as the NHS and Kent County Council. Me and my team are the 1st line support to troubleshoot, diagnose hardware and software faults.It's apart of my duty to attempt to fix it, failing to do so I will escalate it to my fellow teams Application Support, Networks, Technicians or Infrastructure team. The tools I use are Customer Relations Management Software such as Landesk and Touchpaper to log calls to the relevant teams within our department to investigate each call that me and my team will log to them.Types of calls I would deal with:* Resetting Active Directory Accounts* Log Cisco IP Phone Requests: Diverts, Call Forwarding and faulty handset calls* Place quotations and orders for IT equipment and software on behalf of customers* Unlock Corporate Blackberry Devices* Register and Encrypt Dell Laptops for members of staff

My role at Staffords LTD was to support, update and maintain a large variety of office equipment like Shredders, Multifunctional Printers, Televisions and Fax Machines. Other responsibilities were call logging and stock taking shipment of parts for maintaining office equipment to be fixed or refurbished.