Samuel Agbo Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Lagos State, Nigeria

Responsibilities: Managing Transport Operations and availability for last-mile distribution in and out of Euro Mega Distribution centers nationwide.• Plan and optimize routes to reduce costs, improve efficiency, and enhance customer satisfaction.• Analyze and optimize transportation costs which include fuel and all-inclusive service charges.• Ensure adherence to safety regulations, company policies, and industry standards.• Foster strong relationships with customers and other 3PLs addressing concerns and ensuring satisfaction.• Analyze transportation data to identify trends, optimize operations, and improve overall performance, as well as ensure a good service level agreement.• Continuously evaluate and implement process improvements to increase efficiency and reduce costs.• Work closely with sales, customer service, finance, and supply chain teams to ensure aligned goals and effective operations.• Transporter's Performance management and compensations.• Forecasting and planning accurately the right number of vehicles each depot across the different states needs to redistribute products to customers.

Lagos, Nigeria

Responsibility: Developing and implementing sales strategies to acquire new B2B and B2C customers in different states where we have a presence.• I oversaw brand awareness processes across Lagos, Abeokuta, and Ibadan through continuous brand awareness campaigns.• Develop and sustain a prospective client database; Close sales deals and negotiate trade and loan contracts.• Continuously acquiring a list of buying customers by consistently onboarding retail outlets and new non-retail customers.• I oversaw and designed strategic below-the-line (BTL) marketing activities, coordinating promoters and other offline marketing projects targeted at increasing sales and customer base.• Make proactive business decisions from available data analysis.• Ensure a good relationship building with our customers as well as consistently manage customer experience and ensure retention across our coverage areas.• Manage and onboard resellers across all our product categories ensuring all categories are optimized.

Lagos, Nigeria

Responsibility: Develop B2B sales strategies that help increase customers’ buying capacity as well as ensure customer retention.• Oversaw App adoption and adaptation campaigns for all loan customers, as well as carrying out frequent financial transactions via the App.• Managing a team of Sales Executives who manage at least 1,500 retail outlets in a section of Lagos Mainland.• Ensure all managed outlets buy at least 15 SKUs (unique products) by themselves through the App at least once a week.• Negotiate with customers and ensure every visit ends with a closed sale.Key Achievements:• Over 80% of App adoption/download by all managed outlets.• Over 15% of customers buy at least 15 SKUs weekly.• At least 7 of 10 of my team members hits their sales quota monthly.

Nigeria

At Trade Depot, I was responsible for Launching Operations of the Financing Service arm of the business and strategically grow the merchant base in Ibadan, Oyo State with a staff headcount of 10 Portfolio Managers for a start and a weekly staff growth at an average of 30% weekly then in-turn grow the merchant base by at least 100% weekly.I was also responsible for managing the Portfolio Managers in the Financial Service Team in Lagos. We worked on assisting merchants to complete their KYC validations (by physically visiting their outlet) thereby making them eligible for the company’s inventory financing product.Main Project/Area of Focus• Ensure at least 100% of set target is met (Number of newly Onboarded Merchant).• Ensure at least 50% of the new Onboarded Merchant for the week carry out at least a transaction on the platform.• Increase team headcount to enable the team to meet its set target.• Ensure all merchants within the coverage areas both new and old uses the product (Financial Services) at least once monthly.• Ensure all Merchant’s KYC information is completely captured, especially customers who require Credit.

Nigeria

As a Senior Portfolio Quality officer, I was responsible for managing the accounts of over 250 of the company's clients at the time. I was also responsible for overseeing the team's activities from training to collections activities. Below is a summary of my activities during this period;• Maintain a healthy portfolio of 90% remittance on or before the due date.• Oversee the team's performance against our customer's portfolio health.• Identify and implement the most efficient debt recovery methods and techniques.• Reduce both debt and client default rates.• Negotiating a suitable repayment plan for overdue clients to aid them in clearing their overdue by either getting them to clear their loan one-off or have their repayment restructured.• Responding to customer queries and escalates when necessary.• Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules.

Ibadan, Oyo State, Nigeria.

As a City Manager of a newly launched Asset Financing business, I was responsible for designing a process that makes Onboarding and collections/repayments seamless.• Develop Strategies that ensure the growth of the Loan Portfolio of the City.• Form partnerships with major stakeholders as required for the business growth.• Train onboarding and recovery staff on new processes and techniques.• Identify and implement the most efficient debt recovery methods and techniques.• Manage and ensure continuous training of the local team in the city.• Reduce both debt and client default rates.

Lagos, Nigeria

Lagos, Nigeria

Here, I work with a network of other Data Analyst to analyst data, interpret & visualize this data then plan and strategize on how to get the work done with reference to our result from the data analysis.

Lagos, Nigeria

• Design survey questions that inform the best insight required for a marketing campaign.• Collate and analyze the data gathered from research.• Coordinate and oversee Below the Line (BTL) marketing activities, coordinating promoters and other marketing offline projects• Create a growth strategy focused on Customer Acquisition, Customer Engagement, and financial gain.

Lagos, Nigeria

As a Senior Reporting Analyst at Konga.com, I was responsible for analyzing contact Centre operations data for decision-making, I was also responsible for ensuring 97% Call Centre uptime and I was also managing a Customer Reactivation Campaign via Tele-sale for customers who haven’t had a transaction on the platform within the last 50-90 days.• Daily analysis of Contact Centre operations performance report.• Manage Customer Experience staff appraisal report.• Manage staff scheduling process based on insight from analyzed data.• Manage Retention and Churn rates, overseeing a large customer base.• Manage departmental staff database, as well as manage outsourced staff within the department.• Designs and implements periodic loyalty campaigns for customers to help improve customer retention and activeness, applying customer value management strategies.Key Achievements:• Increase my departmental internal GMV by approximately 14% using the customer reactivation campaign via tele-sale putting our conversation rate to approximately 9%.• Reduced customer feedback time to an average of 6 hours from over 18 hours at the time thereby increasing customer satisfaction.

Lagos, Nigeria

• Manage both daily and weekly staffing and scheduling processes for optimal performance.• Track, analyze, and report agent performance and develop a forecast model to improve performance.

Lagos, Nigeria

Attend to customer's queries and resolve issues on Facebook and Twitter respectively.Engage customers on social media(Facebook & Twitter), manage their request, cross-sell and up-sell both products and the marketplace platform.Maintain a maximum of 120-second chat response time.Provide professionalism in our interaction ensure an exceptional customer experience in accordance with the brand's standard at the time.

• Respond to customer’s queries and requests for products and services via telephone and social media channels.• Proper analysis and verification of customer data to ensure integrity.• Analyze what the customers want and tailor it to what the company offers.• Get consumer insights, and complaints and proffer an instant resolution or escalate for proper resolution.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Master’s in Business Operations and Marketing Management.

Product Management Certificate, Product Management

Certificate, Business Management

Bachelor Of Science - B.Sc, Mathematics And Statistics, Second Class

Activities and Societies: President, Mathematical Sciences, Kogi State University Chapter. PRO 2, Mathematical Science, Kogi State.