Samuel Olawole Akande Mba ,Msc Email & Phone Number

Warrensburg, MO, US

Indianapolis, Indiana, United States

• Collaborated with the account executives and the sales directors to review the sales process which accounted for a 10% increase in Electric Vehicle Sales conversion
• Implemented lead time management and Economic Order Quantity (EOQ) to assist in developing a mapping strategy for reseller electric vehicle charger components
• Used Safety Stock, MOQ requirement and fill rate to design the best VOITHS part fulfilment strategy.
• Worked with the Global Planning team to design a competitive insight on Electric Vehicle Sales for the Midwest
• Mapped out the distribution strategy for alternate Electric Vehicle products to allow for a 15% improve fulfilment.
• Prepared the Chanel Readiness in collaboration with the demand planning team for the DC Electric Vehicle Chargers which lead to over 70% product awareness and improved resolution speed.

Warrensburg, Missouri, United States

• Managed end-to-end supply chain processes for the library collection, ensuring timely acquisition, cataloging, and distribution of materials to meet the demands of library patrons especially within the collections unit
• Implemented and maintained quality control measures for the library collection, conducting regular audits to ensure accuracy, relevance, and compliance with established standards.
• Participated in the annual literature festival project which led to the expansion, digitization, and modernization of the library collection, utilizing project management methodologies to ensure successful execution of.
• Collaborated with cross-functional teams to design and implement technology-driven solutions for efficient library collection management, contributing to the development and maintenance of standardized workflows.
• Managed the inventory of all the facilities and stationeries used during the annual yearly festival which led to improved record keeping and documentation for future reference.

Lagos State, Nigeria

• Successfully grew the retail business from $200,000 monthly for a startup to over $12,000,000 monthly Transaction per volume through strategic planning and implementation.
• Used strategic project management & consulting tools to design the full retail infrastructure from project inception to general profitability and team growth
• Aligned strategies and initiatives with supply chain, quality, program, and project management to continually build and expand the business.
• Managed supply chain for all retail items and business clusters, overseeing maintenance, inspection, and management of all sales tools to improve the general business archetype.
• Negotiated and implemented full project growth, conducted business analysis, and managed Purchase Order (PO) for all retail-related products.
• Ensured the quality of all processes and provided hands-on business management and collaboration support.

Lagos, Nigeria

Warrensburg, Missouri, United States

• Spearheaded the comprehensive planning and execution of vibrant undergraduate events that fostered engagement and community building which improved engagement and interaction.
• Improved consistency in cash collection rate by 10% for end of day for concession events.
• Improved safety compliance in collaboration with catering lead for students.
• Orchestrated and facilitated productive staff meetings, ensuring streamlined communication and efficient operational coordination.

Lagos, Lagos State, Nigeria

Nigeria

• Led marketing strategies and implementation, resulting in a significant increase in active sales personnel from 200 to over 15,000 monthlies.
• Generated over $500,000 in Gross Transaction Value (GTV) monthly.
• Reviewed and forecasted general operations processes, incorporating supply chain principles to optimize efficiency which led to a total reduction in sales inventory count from 25% to 5%
• Integrated quality considerations throughout the supply chain, ensuring the highest standards in product/service delivery.
• Managed projects end-to-end, from design to implementation, ensuring successful execution and delivery of the Salesforce FAQ document till completion.
• Collaborated with the central team on the design, usage, and optimization of the Sales Force application, contributing to its market success and effectiveness.

Lagos

- Grow Jumia business with the highest NMV impact through Jforce channel.- Responsible for creating and designing policies for the benefit of sales consultants.- Creating multiple customer satisfaction surveys and intensive deep-diving to improve consultant life-cycle.- Innovative processes to improve sales agent activation and retention.- Provide.

Lagos

• Developing and reviewing policies, programs, procedures and governance concerning customer relations, service level agreement.
• Dashboards and Macro designs for Sales process.
• Development of sales initiatives to manage the experience of consultants.
• Maintaining over 90% customer satisfaction survey score of team members.
• Planning and implementing after-sales services to follow up customer satisfaction
• Liaising with other organizational unit heads, business heads service agents and customers to identify and respond to customer expectations.

• Designed and implementing solutions to issues that range from commission, voucher code and account Issues.
• Monitored retrieval, return, delivery and investigation issues.
• Activation, introduction and development of new agents into the program.
• Supervise account reconciliation and data collection of sales process.

• Intermediary between customers and organization
• Resolved voucher, item, and refund issues
• Recommended items to customers: upselling, cross selling and counter selling
• Kept records of customer history
• Maintained organization software and easy tools (OMS, Zendesk, X–Cally, Delivery Module, Queue Metrics, Verification sheet (Excel).

Industrial Management, Information Technology

Activities and Societies: ASQ NSBE Nigeria Student Assocation

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General

Diploma, Customer Service Management, B+

Customer Service. Customer Experience. Feedback & Surveys. Swift Contact Resolution. Customer Retention.