Samuel Aleksanian Email & Phone Number

Laval, Qc, Ca

Montreal, Quebec, Canada

• Build sustainable lab customer relationships and leverage them to expand the IVD business• Integrate instruments and assays into customer laboratories and provide support to the customer before, during and after evaluation and implementation• Demonstrate and support IVD solutions to customers and deliver training and support.• Assist in running the validation process and discuss validation results with lab customers under the guidance and… Show more • Build sustainable lab customer relationships and leverage them to expand the IVD business• Integrate instruments and assays into customer laboratories and provide support to the customer before, during and after evaluation and implementation• Demonstrate and support IVD solutions to customers and deliver training and support.• Assist in running the validation process and discuss validation results with lab customers under the guidance and support of the Vice-President of Scientific Affairs.• Develop high quality, actionable strategic & tactical plans to effectively capture opportunities along with the Extra Team and other cross functional internal members• Engage closely with and drive collaboration with diagnostic laboratories, corporate strategic account organization, and technical and service organizations to execute against opportunities.• Conduct and maximize regular field visits to customers to ensure that the quality of our products and instruments are actively monitored, to gather feedback. Show less

Montreal, Quebec, Canada

Coordinate instrument installation with marketing, customer service and service representativeTravel across Canada to perform instrument or knowledge trainings, as well as courtesy visits when necessaryPerform demonstrations, instrument evaluations and assist sales representatives, as required, at conferences and/or technical product presentationsPerform periodic customer follow-ups to ensure that the customer is progressing to an "active" status of product use and/or to… Show more Coordinate instrument installation with marketing, customer service and service representativeTravel across Canada to perform instrument or knowledge trainings, as well as courtesy visits when necessaryPerform demonstrations, instrument evaluations and assist sales representatives, as required, at conferences and/or technical product presentationsPerform periodic customer follow-ups to ensure that the customer is progressing to an "active" status of product use and/or to identify usage issuesIdentify and respond to customer needs for refresher training to minimize the intervention required by a service representative. Intervene on-site if necessaryHelp the technical service representatives by providing more thorough support on various Bio-Rad instruments and reagentsProvide support on bloodbank instruments, HPLC instruments (diabetes testing), ELISA Instruments (Evolis) and multiplex instruments (Bioplex) Show less

Montreal, Canada Area

Responsible for providing remote telephone support for HPLC and blood typing instruments (V2 Turbo, D-100, IH-1000, IH-500 and Saxo) and other products sold by Bio-Rad Laboratories across Canada Responsible for the service reputation of the company, speaks daily with customers and/or Sales reps., distributors and subsidiaries and must respond to their needs promptly and professionallyTake appropriate actions following troubleshooting, including completion of non-compliance… Show more Responsible for providing remote telephone support for HPLC and blood typing instruments (V2 Turbo, D-100, IH-1000, IH-500 and Saxo) and other products sold by Bio-Rad Laboratories across Canada Responsible for the service reputation of the company, speaks daily with customers and/or Sales reps., distributors and subsidiaries and must respond to their needs promptly and professionallyTake appropriate actions following troubleshooting, including completion of non-compliance documents, product replacement and product return documentation and escalation to RA/QA if requiredVisit customer sites to perform training and instrument troubleshooting when necessaryManually conduct lab testing, when necessary, to confirm customer complaints Show less

Montreal, Quebec, Canada

Provided guidance and managed tech support representatives during supervisor absence over the summerPlanned and organized staff meetings and presentations Answered staff inquiries or guided them towards proper internal or external resourceHelped manage engineer dispatches throughout CanadaOversaw and managed instrument installation projects with the marketing and technical service team

Montreal, Canada Area

Manage operations and human relationsDevelop sales strategies and provide high levels of customer serviceControl Inventory and oversee purchasesResearch new merchandising opportunitiesControl hygiene and food safety

Synthesized and characterized block copolymers having a hydrophobic and hydrophilic block with disulfide bonds positioned repeatedly along main backbone; for drug delivery applications.Developed and analyzed thermo-responsive hydrogels for tissue engineering purposes.Performed techniques such as UV-Vis and fluorescence spectroscopy, gel permeation chromatography, gas chromatography, 1HNMR, dynamic light scattering, fluorescence microscopy, ATRP and rheometry.

Perform analysis and also prep-work on environmental samples. These analyses are meant to identify various contaminants in soil or oils such as PCBs, phenols, phtalathes, hydrocarbons, PAH, etc.

Research on protein-protein interactions involved in iron uptake in bacteria.Performed techniques such as enzyme digests, plasmid ligations, DNA cloning, E.Coli cell transformations, immunology, DNA separation by gel electrophoresis, GFP tagging of proteins, SDS-PAGE, western blotting, protein purification, UV, IR and fluorescence spectroscopy

Work with customers to send their water, soil or oil samples to the labs according to the analyses they require.

Montreal, Canada Area

Responsible for the proper management of the post office. Customer service. Proper labeling and processing of letters and parcels depending on customer needs. Inventory management and financial statement reviews.

Graduate Diploma, Business Administration

Master'S Degree, Chemistry

Activities and Societies: Synthesis and characterization of stimuli-responsive amphiphilic block copolymers for drug delivery.

Bachelor Of Science (Bsc), Biochemistry

Did a two term research project with Dr. Pawelek on protein-protein interactions involved in the iron uptake of bacteria.