Sam.Alexander@imaginam.com | 703.395.9877. I've spent the majority of my career working in client support roles, building relationships from engineering to the C-Suite. I adapt to new situations, quickly picking up new skills and technology. I bring fresh questions and perspectives and, am adept at breaking down silos and helping others synthesize ideas. Whether working with clients, interfacing between business and engineering, or bringing order to chaos, I bring a creative, positive, and collaborative approach and, a passion for personnel and team development. Experience Highlights • SAFe 5 POPM, PMP, ITIL and Pragmatic Marketing certified• Led an Agile transformation of our Network Operation team.• Identified, scored and led initial pilot and integration work on a new platform to replace K12's legacy tool for synchronous learning delivery.• Helped solution and lead a complex, client-driven systems integration at K12.• Product managed new client-facing products including a student enrollment portal, SIS integration and inbound SSO capabilities for FuelEd and K12. • Managed national and regional PMs & consulting resources, supporting sales and directing local day-to-day operations.• Project Managed $100M wholesale VoIP deployment at MCI (Verizon Business)Key Skills: Leadership | Mentoring | Client Relationship Management | Process Improvement | Agile | IT Management | Consulting | Operations | Program & Project Management | Change Management | Business Analysis | Solution Definition | Systems Integration | Product Management | Requirements Definition | Consulting | Microsoft Office | Customer Success | Technical Writing | Training Development | Software Deployment | Email: Sam.Alexander@imaginam.com