Responsible for answering incoming support tickets from LinkedIn’s Sales Solutions online and offline customers.• Provide support to LinkedIn’s Sales Solutions customers. Be a customer’s evangelist.• Handle complex and technically involved features within the Sales Navigator product.• Analyze and understand Sales Navigator clients and their business, answering all product inquiries and questions. Meet customer satisfaction target.• Follow best practices and LinkedIn’s voice of customer guidelines.• Anticipate customer’s next question where applicable.• Work within a queue-support model with specific daily targets on the number of customer contacts completed.• Document all communication with users and accounts accurately and in a timely manner via our support tools.• Ensure that all issues are escalated as needed to appropriate internal departments and management.• Establish effective working relationships with co-workers, managers and product leads within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.

Responsible for efficiently and effectively receiving, processing, investigating, and resolving customer disputes, fraud cases, and compliance issues. Report and reconcile disputes, minimizing risk and loss.• Primary responsibility for research and resolution of internal and external customer queries that support LinkedIn’s Privacy Policy and User Agreement. • Effectively recognize problems by performing relevant research and data analysis using appropriate tools, resources and internal and external subject matter experts.• Drive efficiency gains by identifying and taking actions on gaps in existing workflows.• Participate in cross-functional, global initiatives by identifying potential current or future site-related risks and driving recommendations to resolution.• Establish effective cross-functional working relationships across multiple business units and organizational levels.• Consistent and appropriate sense of urgency combined with proper discretion in resolving issues. • Ability to work effectively using blended communication technologies. • Attend ongoing industry and/or professional development training.• Assisted colleagues in TnS Legal translate from Spanish to English.

Responsible for providing high quality telephone and email support to LinkedIn members. Must respond to advanced inquiries regarding the LinkedIn suite of products and tools. Support and troubleshoot LinkedIn issues as well as assist in determining resolution for customers. Expected to complete phone and email inquiries from customers in a high quality, timely and precise manner.

This position involves responding to email and mail inquiries from hotel guest, management and the media. Strong verbal and written skill are a must as it involves writing full incident reports that are sent to the hotel's executive office and Regional Vice President for Hyatt Hotels, we would also have to verbally contact them if needed. Problem solving is a key skill with this position.

Assist customers with filing claims and convinced customers to retain insurance. Advised customers how the claims process works. Received escalated calls and answered general questions from team members. Sent faxes made copies and distributed printouts. Strong skills in Microsoft Office.

Monitor account activity to detect possible customer fraud. Perform analysis to identify possible front-end and/or back-end fraud. Identify areas for increased security procedures and recommend to fraud prevention associates. May contact customers to verify or explain unusual account activity. Diffused irate customers and explained their account details. Occasionally was given team lead responsibilities when needed, which involved monitoring call volume and team member questions.