●Enhanced customersatsfacton100% by promptly responding to over 50customers inquiries daiy reatng to uses of products maintenance requirements, and other necessary information via mail and phone calls●Montored office inventors troubleshooting defectives equipment, and providing recommendations on product development and operations processes heading to improved production efficiency.●Acted as liaison to coordinate information and service between customers and organization using feedback to implement better delivery systems that led to 90%ncrease in revenue generation●Offered after purchase services by working with customers to install, inspect test, maintain, and/or repair equipment increasing customer retention by 80%●Collaborated with production team to oversee and facilitate delivery and installation of products for customers ensuring safety procedures are strictly adhered to and minimizing hazards.

●Bridged knowledge gap caused by ack of consistent teachers and improved students proficiency n Physics and Computer Electronics by 75%●Created interactive learning environment for teaching two subjects to 100+ students across three classes making learning experience impactful and wholesome ,and increasing students’ engagement●Encouraged and monitored progress of individual students and used information obtained to adjust teaching strategies to yield better results●Developed lesson plans and tests according to national standards to cover al requirements and preparation for standardized tests●Cooperated with counseling team as a career guide to successfully organize two career day sessions to advice 83 students on future career aspirations.

● Achieved 100% accuracy in preparing standardized chemical solutions, and analytical reagents for examination using standard laboratory instruments and glassware.● Collected and analyzed 3 to 4 samples of raw and treated water daily using certified methods, conducting laboratory tests, and reporting findings using spreadsheets; for reviews and documentation purposes.● Performed calculations and procedures crucial to quality controls, including high-performance liquid chromatography (HPLC), gas chromatography (GC), and pH Tests to certify quality of solutions.● Meticulously organized and preserved laboratory data improving data accuracy and availability by 80%.● Properly managed laboratory equipment and glassware; calibrated instruments, including dissolved oxygen meters, pH meters, and spectrophotometers; performed routine maintenance of laboratory equipment and instruments which increased equipment efficiency.