Samuel Beaumont Email & Phone Number

Bristol, United Kingdom

• Taking inbound calls from the premium roadside assistance’s customers, who were renewing or cancelling their breakdown cover.
• Often given managerial responsibility on the floor, leading teams and ensuring all employees are working to the best of their ability.
• Arranging and completing call backs at a convenient time for the customer.
• Use my skill in identifying members’ needs, to ensure the correct product was sold in accordance to FCA and DPA regulations
• Completing formal three week structured training in order to comply with Financial Conduct Authority Regulations.
• Learnt resilience and flexibility to adapt to many different situations and handle them empathetically.

Bristol, United Kingdom

• Due to my experience and skill while working for the RAC, I was given the responsibility of academy trainer.
• Role involved monitoring and training the new arrivals in the business to make sure they were ready to take calls and interact with members while complying with strict regulations.
• Helped with queries from all new staff member’s whilst being directly responsible for the progress and development of six members of staff.
• Developed managerial skills throughout the three months as I continually monitored their progress with weekly reports to my line manager.
• Held regular one to one coaching sessions to develop their skills and keep the agent up to date with Q.A policy changes.

Bristol, United Kingdom

¥ Co-ordinated shifts with my colleagues and often showed flexibility in covering unanticipated absences and shifts with unsociable hours. ¥ Organising stock while also attending the needs of the customer on the shop floor.¥ Supervising the changing rooms and keeping them tidy.¥ Delivering an excellent level of customer service at all times in the store.

Bristol, United Kingdom

¥ Arranging ‘play time’ for the children while in the store to improve the customer experience. ¥ Using organisational skills to quickly deal with daily deliveries and ensuring the sales floor stock was replenished.¥ Often tasked with greeting customers due to my friendly and approachable nature.

Education record

Education record