Samuel Beaumont Email & Phone Number

Bristol, United Kingdom

• Taking inbound calls from the premium roadside assistance’s customers, who were renewing or cancelling their breakdown cover. • Often given managerial responsibility on the floor, leading teams and ensuring all employees are working to the best of their ability. • Arranging and completing call backs at a convenient time for the customer.• Use my skill in identifying members’ needs, to ensure the correct product was sold in accordance to FCA and DPA regulations • Completing formal three week structured training in order to comply with Financial Conduct Authority Regulations.• Learnt resilience and flexibility to adapt to many different situations and handle them empathetically. • Managing customer complaints in a timely manner and escalating to management where necessary• Demonstrated ability to hit hourly sales and revenue targets in a performance driven environment.• Competitive and results driven while working effectively in a team.

Bristol, United Kingdom

• Due to my experience and skill while working for the RAC, I was given the responsibility of academy trainer.• Role involved monitoring and training the new arrivals in the business to make sure they were ready to take calls and interact with members while complying with strict regulations.• Helped with queries from all new staff member’s whilst being directly responsible for the progress and development of six members of staff.• Developed managerial skills throughout the three months as I continually monitored their progress with weekly reports to my line manager.• Held regular one to one coaching sessions to develop their skills and keep the agent up to date with Q.A policy changes.

Bristol, United Kingdom

¥ Co-ordinated shifts with my colleagues and often showed flexibility in covering unanticipated absences and shifts with unsociable hours. ¥ Organising stock while also attending the needs of the customer on the shop floor.¥ Supervising the changing rooms and keeping them tidy.¥ Delivering an excellent level of customer service at all times in the store and on the phone. ¥ Using strong work ethic to deal with complaints, refunds and exchanges in a timely way.

Bristol, United Kingdom

¥ Arranging ‘play time’ for the children while in the store to improve the customer experience. ¥ Using organisational skills to quickly deal with daily deliveries and ensuring the sales floor stock was replenished.¥ Often tasked with greeting customers due to my friendly and approachable nature.

Education record

Education record