► Support the technology related requirements for business operations within the Memphis Distribution Center. Work closely with the business to identify opportunities where technology can add value by to the operations by either altering an existing process or implementing a new solution.► Develop custom solutions utilizing various frameworks and technologies such as .NET (Web Forms, Win Forms, MVC 5, WCF Web Services, Compact Framework 3.5), HTML, CSS, JavaScript, PHP, VBScript, and SQL.► Designed a custom interface for Manhattan Labor Management to allow SAP users to enter time and attendance data (clock-in/clock-out) as well as daily work log (SAP Activity) data for site leadership review.► Created a custom single sign-on framework for Windows CE that enabled mobile RF devices to authenticate users to Active Directory and automate application level authentication.► Deployed and maintained a fleet of 75+ Intermec mobile devices using Intermec Smart Systems, Avalanche Mobility Center, and custom written tools. Also maintained all label printers (50+) within the facility using custom written tools for configuration and reporting.► Received the Pfizer Global Supply award for Individual Innovation in 2011. Frequently recognized for additional contributions and efforts within Pfizer.

► Provided technical analysis, expertise, and support to various financial teams within Pfizer’s financial shared services division. Collaborated with business stakeholders to identify opportunities for process automation to optimize costs and ensure process governance sustainability.► Led a highly complex and multi-faceted project to implement a global "paperless" accounts payable invoice document imaging and management solution, enabling easy integration into SAP and maintaining strict Sarbanes Oxley validation. Successfully delivered the project from design to implementation, meeting both short-term and strategic business objectives, on-time and under budget. The solution facilitated faster integration of financial operations in international markets into Pfizer's business process offshoring partner (BPO).► Assisted in scoping, designing, and developing an external user identity vetting module for Oracle Financials to validate online vendors' credentials for reviewing their submitted invoices for payment. The initiative substantially reduced operational costs by significantly reducing the number of phone calls directed to Pfizer Account Payable call centers.► Led the design and development of a custom application to provide Sarbanes Oxley compliant user account management for Oracle Financials, ensuring users met all training requirements, their accounts and access were regularly reviewed by departmental stakeholders, and user roles maintained appropriate separation of duties. The solution also considerably reduced the amount of physical paperwork required by the legacy process, improving productivity and efficiency for the team responsible for managing user access to financial systems.

► Provided technical support to a large user base of 400+ users, ensuring proper maintenance and support of workstations, printers, applications, and specialized equipment across the organization.► Monitored and reviewed technical service levels for the business and identified issues to provide troubleshooting and support, resulting in increased system uptime and performance.► Managed a team of technicians to oversee daily operations and maintain annual budgetary requirements, delivering world-class support to customers and end-users.► Spearheaded the development of a custom document imaging solution to digitize the US accounts payable system, enabling remote viewing and processing by outsourcing partners.

►Provided technical support to customers from various industries (healthcare, manufacturing, retail) as an entry-level technician. Managed in-house PC repair operations and offered peer support to resolve customer issues.► Implemented innovative remote control support solutions for Windows-based systems, increasing profitability and providing the sales department with an additional selling point. This solution also significantly reduced the amount of physical travel required by the support staff, resulting in cost savings for the company.

► Supported new system construction, testing, and certification under the instruction and supervision of two Microsoft Certified System Engineers. Provided home PC service and repair, and also assisted with in-house sales and customer service to ensure high levels of satisfaction.