Started working as a technician in the WMS application support team with various roles, subsequently became an infrastructure manager and later progressed into the Service Management area.Working at DHL Supply Chain Solutions IT Europe as IT Service Manager, part of the MLEMEA Regional IT Product Management department. Customer oriented, strong analytical and IT skills, proven ability in resources leadership, ensuring product performance and service levels are maintained and delivered in line with business and customer requirements. Responsible of final delivery, availability, continuity and quality of IT services related to WMS application with 100+ instances and 1800+ concurrent users deployed worldwide.Solid and extensive expertise in Service Management area including Incident & Problem management, Change management, Supplier Management, Service Level Management and Continual Service Improvement. Strong expertise in Infrastructure management, Operational Service management , IT Product Management, Business Relationship Management and Project Management areas.Experienced Service Manager, ITIL V3 Certified (ITIL/087041).Highly motivated on Customer satisfaction, teamwork and team building, continual improvement opportunities, self improvement and learning something new every day.
Listed skills include Itil, It Service Management, Incident Management, Problem Management, and 21 others.