• Strategic Planning: Development and implementation of digital and offline marketing campaigns• Pay-per-Click Management: Management of PPC campaigns on Meta Ads to maximize performance and return on investment• Design and Branding Oversight: Supervision of graphic design and brand presence across digital channels• E-Sport Events: Planning and execution of events for the gaming and e-sports sector• Customer Experience Enhancement: Implementation of strategies to optimize customer experience and increase satisfaction• E-commerce Technical Support: Maintenance and support of WooCommerce platforms on WordPress• Back Office Management: Operations management for Tienda Naranja (Banco Itaú) and Contimarket (Banco Continental)• Merchandising Manager: Coordination and management of brand promotional items and merchandising

• Content creation: KV design for Instagram, Facebook, TikTok, LinkedIn, Website and in-person outputs• Management of social media messages and comments• Implementation of customer experience improvements• Support in Meta ads, segmentation and content• Support in uploading products to e-commerce (WordPress)• Merchandising management (production and purchase)• Support in brand activations

• Customer Service Agent• Technical Sales Advisor• Shopping Branch Manager

A service that loves the results generated by good communication and focus through Graphic Design.

• Graphic Design printing sector• Graphic design digital sector RRSS• Weekly and monthly worksheet management

• Personalized attention to the user through the official RRSS of the American University. • Lead management and customer loyalty. • Enrollment and generation of enrollment to students of the university.• Creation of speeches and support for workflow improvement in the S1 platform.Channels: Facebook Inbox and comments, Instagram and Twitter, Whatsapp Inbox, Official Email, Web Chat.Platforms used: HubSpot, S1, CRM Dynamus, Class

Diseño Gráfico, producción, atención al cliente