In June 2022, we started East Anglia’s first gay and inclusive rugby team. Our aim and mission is to provide a welcoming and safe environment for queer people and allies to participate in team sports.

Leading in the UK to look at new partnerships with arts, culture and live entertainment organisations. Activity Stream helps organisations make sense of their data and provide special customer moments as well as tracking conversions on marketing campaigns, alongside real-time data to help decision making

Joining in a new structural role in Feb 19, this role is responsible for generating and increasing income from all Front of House areas at the Corn Exchange and other venues in the Corn Exchange Trust. This includes strategic management of the bar, box office services, and private hires and conferences. Key objectives are to support the Executive team with delivery of activites, provide the Marketing team with data analysis to inform audience development, and to oversee the effective management of the Front of House and Trading teams.

Leading a team of 16 Box Office team members, this role also involves being part of a newly formed Development Committee and Programming teams, as well as the Communications team, during a historic period for the organisation, expanding the company with a new £14m complex. Working with TRG Arts, I’ve experienced re-scaling the house, learning demand management and dynamic pricing, and loyalty development. Working with Spektrix, I’ve been leading new initiatives including Dotmailer Programmes and online accessibility for bookers with additional requirements

At DanceEast I was ACSM as well as Duty Manager for all performances and events. This also requires wide knowledge of fire evacuation procedures, safety standards as well as dealing with complaints and ensuring that visiting companies have a pleasant and smooth experience while visiting the venue. I am also responsible for the day to day running of the Box Office and ticket/class sales as well as being general contact point for the general public. Other responsibilities include managing and recruiting the pool of volunteer ushers and tutor assistants as well as lie managing the Ticket Sales team.

At the New Wolsey Theatre my role was Box Office Assistant (Spektrix). As the first point of contact for the customers when booking tickets and making enquiries. Making full use of customer service skill, I was responsible for not only selling tickets to events and shows but also drawing in charitable donations and building relationships with customers. Other duties included the daily running of the Box Office, cashing up, daily banking returns and management of reservations including complimnetry tickets. Previously, within the Festival Duty Manager role I was responsible for managing a team of staff and the smooth running and of the venue. This also included the overall safety of the visiting company, customers and staff members on site and securing the venue. In the role of Interim Theatre Administrator I was responsible for drawing up contracts, the organisation and confidentiality of staff files, scheduling training, budgets and research projects. This also included functioning as assistant to Chief Executive Sarah Holmes.

A highly diverse working environment interacting with people from all over the world. As Cast Manager responsibilities included welfare and discipline of cast members, weekly reports, expense accounting, scheduling and the safety of performers on and off stage, as well as performing in the shows. Part of being a crew-member involves many safety trainings; fire safety, survival craft training, crowd and crisis management. Other customer service based trainings are strongly induced and heavily applied through interaction with guests and other crew-members.

At Costa Coffee I worked as a Barista. My role for the company was to travel between 6 different stores as and when needed to provide relief at peak times or when staff call in sick. This required me to be flexible in order to work in various teams and under a few different store managers and be extremely flexible in order to pick up everyone’s wants and needs. Brand excellence has high value placed on its employees to provide consistently well-made drinks and to ensure a high level of customer service is given to everyone entering the store.

I quickly gained a lot of respect working at the Prince Edward Theatre because of my efficiency and work ethic. In a relatively short amount of time I was being given tasks to do that required the managers to place their trust in me. During my time here I was made Bar Manager for one of the theatre’s bar, which involved ordering of stock, cashing up duties and ensuring other bar staff were implementing licensing rules. Other roles included Lead Merchandise sales in the main lobby, general ushering duties and responding to guests needs.

Working for the largest theatre in London’s Wes-End, the Apollo Victoria with a large well functioning team required me to be able to fit in to an already well-established routine. Supporting the Supervisors in order to fulfill demands made by the highly demanding customers was important. Emphasis was placed on working quickly and efficiently to achieve tasks in order to increase customer satisfaction while treating each customer as if they were the only people in the auditorium. Responsibilities included the accurate cashing up of interval sales.