Support Specialist handling a range of issues from installation, network infrastructure, maintenance, and user support. Developed and distributed documentation on cloud services usage for Office 365 and Google GSuite clients.

Analyzed, updated, and improved systems used in day-to-day operations. Developed a new platform for estimating price/cost for projects cutting time spent on quotes by 75%. Transitioned firm to a new payment platform to cut credit card processing costs by 50%. Lead research and development for a revolutionary client survey system to produce performance metrics on the employee level rather than team or company level. Launched collections initiative in early months to reduce accounts receivable aged 90+ days by more than 85%. Daily responsibilities include collections, client relationship management, scheduling of designers/installers, vendor relationship management, Quickbooks bookkeeping, internal technical support, and bill payments.

As assistant to the VP of Engineering Services, my role ranged from preparing documents to assure accreditation with various organization, to assisting in onsite visits, to accumulating billable hours at the service desk. Identified additional products to be offered to our clients, generating additional revenue for the firm.

Delivered exemplary customer service as host of the Brookhaven location. Also directed workflow and ensured an even distribution of work between the service staff. Filled gaps where necessary and enabled the restaurant to deliver the best first impression possible.

Developed IT infrastructure for company with focus on digital media solutions. Built technological environment from scratch to allow for servers, digital media players, and services to be accessed remotely and function with high uptime.

Generated thousands of dollars in profit through buying, selling and trading strategies revealed on this website devoted to Magic: the Gathering's secondary, card-trading market.

Investigated new ways to integrate the web store with the physical store as webmaster and looked for more efficient shopping carts and display interfaces for the online store.