My role within the BMW campaign was Coordinator, where I reviewed finance applications submitted through BMW Financial Services. I successfully passed the Specialist Automotive Finance (SAF - Expert) Exam accredited by The London Institute of Banking & Finance, which demonstrated my knowledge and skills in the automotive finance sector.As an Underwriting Administrator:• Assisted BMW departments, such as Sales, Appeals, Escalations and BMW Financial Crime.• Completed various checks on customers to support the approval of finance requests.• Validated and verified information/documents sent from external/internal departments/teams.As a Payout Administrator:• Worked with customer service, and the rest of the business, to ease the resolution of cases.• Handled information and have an eye for detail, managing data across multiple platforms.• Handled incoming calls/emails from client partners regarding the status of cases and provided accurate information or transferred them to the correct department.• Used initiative in order to help our client’s process run smoothly and without errors.• Identified any instances of non-compliance and escalated these to relevant client departments.• Made accurate, data-driven decisions and work to resolve any issues.Ad-Hoc• Oversaw training on Underwriting Administration when new colleagues joined the team.• Performed quality assurance checks on colleagues work.eLearnings and Certifications | October 2023 - November 2024:• Quality Assurance - Providing Exceptional Customer Service• Specialist Training in Payout Processes and Loans (3 Part)• The Senior Managers & Certification Regime (SMCR) • Anti-Money Laundering UK• Operational Risk Training• Data Protection Training• Corporate Privacy Rules• Diversity and Inclusion• Soft Skills Training• Modern Slavery

Innovators in visual analytics and website optimisation.• Created articles and video tutorials for using and troubleshooting the software.• Entered data using Excel in support of reviewing and improving services.• Completed market, competitive and technical research.• Located, tested and documented application errors.