Technology and customer service is where my passion lies. Having a substantial background in both, I am able to utilise my experience to provide exceptional and personalised support to any customer.Outside of work, I am a Cub/Scout/Explorer Leader for The Scout Association, planning and executing a programme to "help young people develop and learn skills that will assist them in the wider world."
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FounderYouthchoiceBournemouth, Gb -
Coordinator, BmwKonecta Sep 2023 - PresentMy role within the BMW campaign was Coordinator, where I reviewed finance applications submitted through BMW Financial Services. I successfully passed the Specialist Automotive Finance (SAF - Expert) Exam accredited by The London Institute of Banking & Finance, which demonstrated my knowledge and skills in the automotive finance sector.As an Underwriting Administrator:• Assisted BMW departments, such as Sales, Appeals, Escalations and BMW Financial Crime.• Completed various checks on customers to support the approval of finance requests.• Validated and verified information/documents sent from external/internal departments/teams.As a Payout Administrator:• Worked with customer service, and the rest of the business, to ease the resolution of cases.• Handled information and have an eye for detail, managing data across multiple platforms.• Handled incoming calls/emails from client partners regarding the status of cases and provided accurate information or transferred them to the correct department.• Used initiative in order to help our client’s process run smoothly and without errors.• Identified any instances of non-compliance and escalated these to relevant client departments.• Made accurate, data-driven decisions and work to resolve any issues.Ad-Hoc• Oversaw training on Underwriting Administration when new colleagues joined the team.• Performed quality assurance checks on colleagues work.eLearnings and Certifications | October 2023 - November 2024:• Quality Assurance - Providing Exceptional Customer Service• Specialist Training in Payout Processes and Loans (3 Part)• The Senior Managers & Certification Regime (SMCR) • Anti-Money Laundering UK• Operational Risk Training• Data Protection Training• Corporate Privacy Rules• Diversity and Inclusion• Soft Skills Training• Modern Slavery -
Customer Support & Success, Quality AssuranceCrazy Egg Aug 2021 - Jan 2023RemoteInnovators in visual analytics and website optimisation.• Created articles and video tutorials for using and troubleshooting the software.• Entered data using Excel in support of reviewing and improving services.• Completed market, competitive and technical research.• Located, tested and documented application errors.
Samuel Bond Education Details
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Cyber Security
Frequently Asked Questions about Samuel Bond
What company does Samuel Bond work for?
Samuel Bond works for Youthchoice
What is Samuel Bond's role at the current company?
Samuel Bond's current role is Founder.
What schools did Samuel Bond attend?
Samuel Bond attended Bournemouth And Poole College, University Of Derby.
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Samuel Bond
Field Sales Representative At Scandinavian Tobacco Group | Bba In Global Hospitality ManagementLondon -
1hotmail.com
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Samuel Bond
London
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