Samuel B. Email and Phone Number

Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. This includes installation and relocation of devices, as required. Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results. Follow AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems devices as requested by user. Work closely with inventory and purchasing processes to support needed projects. Enter and update Service Desk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation. Contributes to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance. Completes assigned tasks and projects within the scheduled deadlines. Helps fellow IT Support Technician, to improve teamwork, knowledge, and customer service. Take appropriate direction from Senior/Lead IT Support Technician member and/or Manager. Meet the standard SLA for incident and request. Deploy Applications via workstation management software.

Provide technical in-person and phone support for over 1,400 employees in the corporate office and service centers across the South and Southeastern United StatesHandle technical requests such as password resets, drive mapping, new user account setup and permissions in Active DirectoryCreating, assigning and closing tickets in the Mojo Helpdesk ticketing system in a timely manner, raising and escalating issues to system administrators when necessaryTroubleshoot Windows 10 and MacOS hardware and software issues remotely via ConnectWise and RDSRe-image desktops and laptops through KACECreate quotes for new equipment for departmentsSet up Multi-Factor Authentication for users with Microsoft Authenticator

Quickly give directions to Ticketing Hall, Customer Service/Will Call in HQ in Ticketing HallProvided breaks and support to other general staffTook direction from Theater Lead/Assistant for crowd control, VIP and ADA access, and theater cleaningSupported the VIP and Premium Lounges, ensuring the area is ready.Troubleshoot any attendee issues as necessary with a friendly, professional, and caring attitude. Oversaw distribution of Premium/VIP bags and made sure badges were scanned upon pickup. Communicate any schedule changes or issues to the Lounge Crew.

Managed Abila Fundraising 50 and Bloomerang donor database software with over 2,000 constituents, tracking gift and in-kind donationsAssisted in researching and recruiting 6 businesses for a month long community fundraiser, raising over $2,000 in revenueProcured over $60,000 in in-kind donations for the gala’s silent auction for galas 2017 - 2021Researched data and statistics for grant-writing and sponsorship proposalsManaged interns and volunteers to support Community Relations and Resource Development team with donor stewardship and relationship buildingSupported the execution of special events and annual campaigns that brought in over $150,000 (over $2 million after matching dollars)

Managed annual Back to School Drive and Holiday Toy Drive in-kind campaigns, raising approximately $28,000 in in-kind donations.Secured donations for volunteer projects, in-kind campaigns, and fundraisers through community outreach, cold calling, and networking.Utilized relationship building and management skills to establish 8 partnerships, maintaining acquisition of developmental and educational resources throughout the year.Managed event logistics and provide leadership to up to 30 volunteers in 10 community events in a 12-month period.Recruited, interviewed, screened, and trained new volunteers to help with supporting fundraising initiatives, community events, mentoring, tutoring for programs in support of more than 300 children.Tracked and logged in-kind donations and maintain volunteer and donor databases.Established and maintained rapport with sponsors, donors, and volunteers via email, thank you cards, phone calls, and personal visits.

Maintained 100% perfect attendance during my time with the company.Efficiently wash dishes, glassware, flatware, pots, and pans by dishwasher or by hand in a fast-paced environment.Orientated and trained 6 new dishwashers from various multicultural backgrounds.Assisted hotel staff with community and social events through food preparation and venue setup.Maintained kitchen work areas and equipment in clean and orderly condition, cost saving approximately $5,000. Tracked and managed inventory of chemicals, utensils, and dishes in serving stations, cupboards, and refrigerators.Maintained positive and cooperative working relationship with restaurant and hotel staff.

Mentored and established rapport with 250 college students.Collaborated with university departments for campus events.Designed and facilitated 5 social and educational programs every semester on various topics such as, cultural awareness and life skills with a budget of $250.Facilitated conflict resolution between residents and offered solutions to improve roommate relationships.Suggested appropriate recommendations for students to campus resources and support services.Persuaded prospective students to come to the University of West Florida through open house events.

Initiated various discussions on topics such as campus life, academics, and ethical decision making.Assisted university staff with providing academic advisement services to more than 400 students during the summer.Facilitated social networking among students.Acquainted new students and parents with the university through campus tours and public speaking.

Collaborated with Student Transitions and Housing to develop and design the Peer Academic Leader job positionCo-taught a first-time-in-college student seminar alongside the Associate Director of Housing and Residence LifeAdvised freshman students about academic matters such as class scheduling and tutoring opportunitiesDesigned and created bulletin boards displaying academic and campus information