• Budgeting & Capital Planning: Own annual budget for 500,000 sq. ft. distribution center’s infrastructure maintenance and upgrades; consider opportunities, prepare ROIs, present to company ownership• Data & Analytics: Perform data queries and analysis in Splunk and internal SQL-like database querying system. Merge data from disparate sources including customer orders, internal workflows, and warehouse infrastructure to identify opportunities and actionable insights. Conduct A/B test experiments to validate hypotheses. • Project Management: Oversee a dozen onsite contractors on a monthly basis, from cleaning and cafeteria staff to technical trades like electricians and conveyor experts. Manage existing relationships, challenge performance when expectations are not met, and identify possible vendors, solicit bids, and select contractors for new work. Oversee cafeteria renovation and new conveyor design and installation.• Business Controls & Reporting: Standardized and established distribution center infrastructure alerting across five facilities. Subject matter expert on critical alerts impacting conveyor throughput and order fulfillment and response plans. Published dashboard comparing conveyor KPIs in key areas across company’s locations.• Performance Management: Currently, coach and evaluate 15 maintenance employees. Previously, overhauled performance management framework and created standards for work documentation in CMMS software and regular evaluation of work samples, tying performance evaluations to quantitative assessments. • Mentorship: Participate in formal mentorship program, meeting biweekly and coaching one early-career supervisor. Support professional development of supervisor direct reports with regular check-ins, goal setting, and project reviews. Lead company onboarding session for new management on analyzing business questions.

• Leadership: Oversaw team allocating 200 production employees across department to support order fulfillment of thousands of customer orders daily for >750,000 individual products used in maintenance, repair, factories, R&D and prototyping.• Crisis Response: Developed and implemented social distancing and cleaning procedures in response to Covid-19 to ensure that prompt order fulfillment continued uninterrupted for essential business customers.• Performance Management: Directly managed the performance of 18 individual contributors in facilitation and capacity planning roles; coached and evaluated individual performance and career trajectory.• Process Improvement: Identified opportunities to reduce order fulfillment error rate, resulting in business savings through 2% reduced customer returns and credits and increased customer satisfaction.

• Customer Experience Improvement: Managed relationships with customers ranging from small machine shops to Fortune 100 businesses, working to resolve friction in their procurement and purchasing process for 10-15 accounts/day.• Strategic Analysis: Evaluated customer experience with freight deliveries, identified $100,000s/year in problematic unexpected charges causing customer friction, developed recommendations and presented to senior leadership.• Management Presentation/C-Level Communication: Developed materials and presented to company leadership about risk and accounts receivable and opportunities to reduce customer shipping costs.• Cross-functional Collaboration: Convened five warehouse and office management stakeholders to optimize processes for time-consuming custom orders and reduce unnecessary communication, saving 2 hours/day.• Risk Management: Assessed and managed credit for 20% of customer accounts with aging and risky balances.• Modeling: Modeled risk of company accounts receivable based upon historical data from 2008 recession and current customers and balances to estimate financial impact of hypothetical recession depths and durations.• Tax Strategy: Designed and implemented process changes to collect state sales tax after 2018 Supreme Court case South Dakota v. Wayfair changed sales tax requirements.

• Data Analysis: Developed logistic regression model to identify inaccuracies in warehouse inventory, saving 2 hours/day in report generation and tripling the number of problems identified and resolved daily.• Operational Improvement: Identified and removed unnecessary actions to reduce 10,000 lbs. of manual lifting daily for warehouse employees.• Business Analytics: Analyzed data from millions of customer orders to understand 5 years of company order growth by industry, customer type, and geography; presented findings to senior leadership.

Worked on Pop-up Surgical Instruments project in Harvard Microrobotics Lab:• Designed and fabricated foldable structures compatible with endoscopic surgical techniques• Worked to identify and model ideal actuation mechanisms made with pop-up book MEMS procedures• Expanded initial work into senior thesis for Mechanical Engineering • Published "Pop-Up Tissue Retraction Mechanism for Endoscopic Surgery" (DOI:10.1109/IROS.2017.8202255)

• Taught recitation section for 20 students twice weekly, covering introductory Java programming • Held weekly office hours, graded problem sets and exams

• Developed friction-stir welding fixtures and equipment• Programmed welding robots for proof-of-concept R&D

• Taught 3-hour laboratory sections twice weekly, covering CAD, mechanical design, and machining • Held weekly office hours to assist students with problem sets and lecture material• Fall 2015 Certificate of Teaching Excellence recipient (Derek Bok Center for Teaching and Learning)

• Managed a crew of 15 student workers cleaning dorms following student move-out• Oversaw and completed biweekly cleanings of student rooms during academic year