Samuel Chichebem Ukaegbu, Mba Email & Phone Number

Warri, Delta State, Nigeria

- Oversee the operation of processing of all benefits types. - Ensure that the Standard Benefit Retirement Computation is in compliance with internal policies and external regulations. - Carry out retiree enrollment process for prospective retirees. - Ensure that eligibility requirements for pension benefits are met, and provide information regarding employee rights and benefits. - Ensure timely and accurate payments to pensioners, including lump sums or periodic disbursements. - Provide guidance to employees and retirees on pension benefits, including how to maximize their retirement income. - Conduct informational sessions or one-on-one consultations to explain pension options and retirement planning. - Maintain accurate records for all pension participants and ensure compliance with both legal and regulatory standards. - Prepare reports for internal use and regulatory bodies, ensuring transparency and accountability. - Handle claims for pension benefits and resolve any issues or disputes that arise regarding pension entitlements. - Ensure that benefit payments are processed promptly and in line with legal requirements. - Establishing efficient, error-free payment systems that ensure timely and accurate distribution of pension benefits to all eligible participants. - Successfully maintaining compliance with all government regulations and pension-related law without any compliance violations or penalties. - Successfully resolving pension benefit disputes, ensuring both the employees and the organization are satisfied, and minimizing legal risks for the company. - Achieving high efficiency in claims processing, with reduced processing time and errors, ensuring that pension claims are resolved promptly.

Nigeria

• Reduced backlog of ALL Unpaid Accrued Right by 90% and ensuring that 95% benefits were paid.• Achieved 90% payment of Accrued Rights received within the year both deceased and retirees. • Ensuring 100% delivery of the expected Turn Around Time.• Ensuring swift processing of all benefits applications 25%, Enbloc, PW, Annuity Request, Death Benefits etc• Zero tolerance for sending incomplete documentation.• Resolve customers’ complaints by identifying the root causes of problems and taking appropriate measures thereby increase the customer retention ratio by 30%.• Meticulous in PENCOM enrolment for retirees, and also ensuring their documents are complete before enrolment.• Calmed and retained 95% of irate customers by implementing empathetic communication techniques and designing personalized solutions, thereby repairing trust and boosting customer retention rates• Executed comprehensive data recapture initiatives for clients accessing pension benefits, reducing errors by 40% and accelerating benefit disbursement timelines by 20%, enhancing overall client experience.• Accurately process error-free customer applications.• Created and implemented advanced computational templates for retirees, reducing manual processing time by 50% and enhancing financial accuracy, leading to a 25% increase in client retention.

Lagos, Nigeria

• Achieved significant growth in sales revenue by developing new business opportunities and expanding client base by 70%.• Closed high-value contracts or deals that substantially contributed to the company's bottom line.• Successfully entered new markets or regions, increasing the company's geographical footprint.• Increased the company's market share through effective strategies and competitive positioning.• Established key partnerships, alliances, or joint ventures that enhanced the company's capabilities or market reach.• Negotiated and secured beneficial agreements with strategic partners or industry leaders.• Acquired a significant number of new clients or customers, contributing to overall business growth by 30%.• Improved client retention rates through effective relationship management and service delivery by 50%.• Led or participated in successful projects or initiatives that achieved business development goals.• Developed and implemented innovative solutions or strategies that addressed market needs or client demands.• Positioned the company as a thought leader in the industry through successful marketing and public relations efforts.• Streamlined business development processes to increase efficiency and effectiveness.• Utilized data and analytics to drive informed decisions and strategies, leading to measurable improvement.

Delta State, Nigeria

• I utilized statistical methods and advanced analytics to extract meaningful insights.• I conducted an in-depth analysis of structured and unstructured data to identify trends, patterns and anomalies.• Professional in data visualization and reporting. I designed interactive dashboards and reports to communicate findings effectively.• I collaborated with new and existing business units to define key performance indicators and monitor performance. • I identified process improvements and automation opportunities to enhance and improve efficiency.• Proficiency in data manipulation and analysis using tools like SQL, PowerBi, Excel, Javascript• Excellent problem-solving skills, attention to details and a logical approach to data analysis.• Effective communication skill and presentation abilities to convey complex findings effectively.• I provided exceptional support to managers and co-workers, increasing the overall efficiency of the office by 30%.• I communicated the results of my findings by putting together visualizations like charts and graphs, writing reports, and presenting information to interested parties, stakeholders, etc

Lagos