E-commerce and Logistics

1. Developed employees, tactical coaching/feedback and training on one-on-one weekly schedule.2. Initiated the use of metric management to discover performance drivers, root causes (people, process,system) and created action plans to address root causes.3. Managed staff coverage, ensured attendance and quality of work.4. Attention to high affinity and cultural awareness of the political/social situations in Sub-Saharan African markets/region.5. Inspired my team to adopt a culture in which mental health and well-being is as crucial as program performance and quality of service delivery. 6. Liaised with wellness coach to ensure team members well-being.7. Participated in weekly meetings with SME and senior team members to ensure quality and timeliness is maintained.8. Motivated team members, understood their need and adopted an open two way communication.9. Daily management of content moderation operations, SLA's and quality.10. Facilitated the improvement of content moderation systems, working closely with clients/partners.11. Reporting and data analysis action planning and executed applicable plans for the team.12. Managed schedule adherance.

Key Achievements.1. Pioneered and implemented the blueprint for the business development activities for Ghana, Nigeria and Brazil markets, accelerating growth and expanding sales pipeline by 70% within 5 months.2. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base 75% in the first 5 months.3. Conducted weekly meetings with cross-functional team of 18 in 4 locations (London, Accra, Lagos and Abuja) ranging from business development activities, write weekly reports on sales pipelines to the Chief Executive Officer.4. Hired and motivated 8-member sales team that attained over $ 120,000 in new sales per year.5. Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.6. Generated leads through cold calling that produced sales pipelines of 750 leads per month, reaching monthly sales target of $10,000 within 5 months, a 65% increase in the company revenue.7. Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

1. Trained with successful business development personnel to optimize marketing performance and learn industry.2. Spearheaded registration of food products with Food and Drugs Authority of Ghana (FDA) within 90 days, product launch into the Ghana market and gave rise to a 15% sales revenue above projected sales in 2 weeks.3. Corresponded with a 4 member international team from the Food and Drugs Authority of Ghana (FDA) for site inspections, evaluation, recommendation and implementation in Nigeria, and established the sales team4. Created leads and capitalized on valuable business opportunities which yielded in new company revenue by 65% and improve bottom line profit by 45%.5. Researched and expanded country operations that improved timely and effective workflow and reduced overall border formalities across three West African countries and product distribution from 5 days to 16 hours.6. Directed country operations to success growth through strategic expansion into new markets (Republic of Benin and Togo), appointed and expanded distributors from 2 to 13 in Ghana territory within 6 months and 2 distributors each in Republic of Benin and Togo within same period.7. Influenced the implementation reviews and contributions from team members which effected the reduction of overhead cost by 65%.8. Achieved 78% client retention rate by ensuring exemplary and consistent service.9. Used change methodologies to increase sales by over 75% and led projects for increased productivity.10. Collaborated with Business Development department to forecast optimal strategy based on sales and product profitability.11. Drove organizational growth through deployment of highly-effective turnaround and change management strategies.12. Enhanced sales volume (65%) by offering skilled support to both new and inactive customers.

1. Developed and organized supply chain. 2. Led in strategically ensuring reduction of overhead cost and maximize efficiency. 3. Sourced for and coordinated compliance to brand specifications from supply chain for all raw materials. 4. Coordinated and executed plans for the roll out of the first of MUGG and BEAN coffee shop of Famous brand of South Africa in Accra, Ghana. 5. Liaised with the international teams from South Africa, Nigeria and the local team in Ghana for brand positioning, launch and sales. 6. Developed and organized supply chain network.

1. Led in drafting company policies and allocate responsibilities. 2. Recruited and trained personnel in ticket sales and revenue collections. 3. Managed schedules and deadlines in meeting with performing artists for musical events. 4. Planned presentations and TV interviews that hyped various events organized by the company. 5. coordinated payments for performing artists as stipulated in contracts. 6. Ensured smooth and adequate flow of information within the organization to facilitate other business operations. 7. Monitored inventories of and purchasing of office supplies with attention to budget constraints.