Samuel Chrest Email & Phone Number

Leads a team of supervisors and customer-facing employees to increase company profitability, build client relations and improve customer satisfaction.Develops coaching and development strategies to maximize the talent of every employee. Fosters empowerment and critical thinking to build the next wave of leadership.

Consistently produced top-performing teams, leading the site in key metrics on a monthly basis. #1 rated supervisor for 2020 and 2021. Developed highly skilled leadership candidates. Teams demonstrated excellent attendance and retention records.

Salt Lake City - Utah

Coordinated training curriculum on a national level to ensure company-wide standards were achieved. Hired and developed trainers to lead a five-week customer service program. Attended annual certification programs to ensure up-to-date program expectations are met. Studied adult learning techniques to provide the most effective teaching environment. Traveled to locations throughout the country to develop newly hired training managers.Upon taking the position, decreased attrition by 30% from the prior year. Post-training employees performed 30% above standard targets.

Lacey, Washington

Delivered curriculum to newly hired customer care representatives. Facilitated five-week classroom training program, followed by a two-week on-the-job training. Handled payroll, test facilitation, lesson planning, disciplinary action and feedback. Ensured employees excelled at soft skills, technical skills and product knowledge. Partnered with operations and supervisory teams to effectively train existing employees. Used virtual and classroom teaching to facilitate learning.

Developed a program to prepare high performing employees to move into management positions. Created a training program to teach skills such as effective coaching, time management, complex system usage and how to navigate difficult conversations with employees. Identified leadership candidates through performance analysis and formal interviews.

Handled inbound customer service calls to resolve billing, technical service and account-related issues. Was a top 10 performing employee in a staff of approximately 1000 people. Consistently demonstrated excellent performance with customer satisfaction and efficiency.

Yelm, Washington

Wrote and edited news articles for an award-winning weekly newspaper covering local school districts, sports and city council news. Created 5-10 articles weekly. Worked under strict deadlines and quality control.

Lacey, Washington

Trained and developed customer service agents. Oversaw closing shift while managing employees, inventory and finances.

Bachelor Of Arts (B.A.), Communication, Journalism, And Related Programs

Activities and Societies: Newspaper, Residence Hall AssociationDuring my time at Pacific Lutheran University, I received a Bachelor.

Education record

Activities and Societies: Newspaper: Editor in Chief. Four years playing violin in the orchestra. Tennis. Stage production in theater.