Samuel Coy Email & Phone Number

Portland, Oregon

• Assist with the implementation and execution of our organization’s print and mail contract with external vendor.
• Facilitate cross functional meetings with IT and business areas to document technological and non-technological requirements needed to create communications.
• Identify and present solutions to business stakeholders to create concise communications that are of high quality in the most cost-effective approach for members, providers, and producers.
• Provide guidance and assistance to team members to increase their skill set with requirement gathering, project management, and communication coding and development.

Portland, Oregon, United States

• Create management reporting and presentations for Communication Delivery that were used to present cost savings and process efficiency.
• Documented Communication Delivery and Print & Mail Department processes.
• Developed SharePoint intake systems used by Communication Delivery to process corporate form, transaction, and letter communication requests.

Portland, Oregon

• Assisted in the production of policy, benefit, and contract collateral sent to individual members and group employers.
• Identified methods to streamline custom document production to increase efficiency.

• Assisted in the development, construction, and implementation of performance improvement projects that identified quality errors and analyzed how to resolve the errors.
• Developed a process improvement system that allowed employees to submit ideas to increase efficiency.
• Facilitated daily and weekly operational meetings for management.
• Redeveloped form templates using MS InfoPath and VBA coding to collect reliable data throughout the company.
• Utilized technological skills to create a platform for a cost benefit and value realization initiative.

• Assisted in the development, construction, and implementation of a performance improvement projects that identified quality errors and analyzed how to resolve the errors.
• Redeveloped form templates using Microsoft InfoPath and VBA coding to assist in collecting reliable data throughout the company.
• Developed processes that increase the functionality and data collection for monthly reporting.
• Utilized technological skills to create a platform for a cost benefit and value realization initiative.

• Oversaw 25 residents and assisted them when questions arise.
• Enforced university policy within the hall to ensure safety and security.
• Presented students with community service involvement opportunities and community building events.

• Managed the daily operations for 100 summer students.
• Ensured the interior and exterior maintenance was complete throughout the residence hall.
• Enforced university policy to ensure safety and security.
• Prepared room accommodations including keys and contracts for students and research assistants.

• On call position
• Wrap, package, and box finished product.
• Perform intermediate processing steps: collating, hole punching, cutting, and folding product.
• Provide quality customer service.

• Prepared for camps and conferences that came to stay at the University.
• Provided a welcoming environment for guests.
• Answered questions and concerns guests presented.
• Ensured building safety during night hours for guests.

• Provided a welcoming environment for residents, students, and guest of the University.
• Checked student and visitor IDs to ensured safety of the building.
• Established quality consumer service in person and over the phone.

• Provided a welcoming environment for residents, students, and guest of the University.
• Checked student and visitor IDs to ensured safety of the building.
• Established quality consumer service in person and over the phone.

• Maintained a safe and secure jobsite.
• Provided assistance out in the field in various capacities including: roofing, framing, electrical, and plumbing.
• Maintained accurate financial records for the business.