Samuel Coy Email & Phone Number

Portland, Oregon

• Assist with the implementation and execution of our organization’s print and mail contract with external vendor.• Facilitate cross functional meetings with IT and business areas to document technological and non-technological requirements needed to create communications.• Identify and present solutions to business stakeholders to create concise communications that are of high quality in the most cost-effective approach for members, providers, and producers.• Provide guidance and assistance to team members to increase their skill set with requirement gathering, project management, and communication coding and development.

Portland, Oregon, United States

• Create management reporting and presentations for Communication Delivery that were used to present cost savings and process efficiency. • Documented Communication Delivery and Print & Mail Department processes.• Developed SharePoint intake systems used by Communication Delivery to process corporate form, transaction, and letter communication requests.

Portland, Oregon

• Assisted in the production of policy, benefit, and contract collateral sent to individual members and group employers.• Identified methods to streamline custom document production to increase efficiency.

• Assisted in the development, construction, and implementation of performance improvement projects that identified quality errors and analyzed how to resolve the errors.• Developed a process improvement system that allowed employees to submit ideas to increase efficiency.• Facilitated daily and weekly operational meetings for management.• Redeveloped form templates using MS InfoPath and VBA coding to collect reliable data throughout the company.• Utilized technological skills to create a platform for a cost benefit and value realization initiative.

• Assisted in the development, construction, and implementation of a performance improvement projects that identified quality errors and analyzed how to resolve the errors. • Redeveloped form templates using Microsoft InfoPath and VBA coding to assist in collecting reliable data throughout the company.• Developed processes that increase the functionality and data collection for monthly reporting.• Utilized technological skills to create a platform for a cost benefit and value realization initiative.

• Oversaw 25 residents and assisted them when questions arise.• Enforced university policy within the hall to ensure safety and security.• Presented students with community service involvement opportunities and community building events.

• Managed the daily operations for 100 summer students. • Ensured the interior and exterior maintenance was complete throughout the residence hall.• Enforced university policy to ensure safety and security. • Prepared room accommodations including keys and contracts for students and research assistants.

• On call position• Wrap, package, and box finished product.• Perform intermediate processing steps: collating, hole punching, cutting, and folding product. • Provide quality customer service.

• Prepared for camps and conferences that came to stay at the University.• Provided a welcoming environment for guests.• Answered questions and concerns guests presented.• Ensured building safety during night hours for guests.

• Provided a welcoming environment for residents, students, and guest of the University.• Checked student and visitor IDs to ensured safety of the building.• Established quality consumer service in person and over the phone.

• Provided a welcoming environment for residents, students, and guest of the University.• Checked student and visitor IDs to ensured safety of the building.• Established quality consumer service in person and over the phone.

• Maintained a safe and secure jobsite.• Provided assistance out in the field in various capacities including: roofing, framing, electrical, and plumbing.• Maintained accurate financial records for the business.