Samuel Shepherd Email & Phone Number

Fairfield, Oh, Us

Fairfield, Oh, Us

• Orchestrated a RBAC strategy for 50+ Okta administrators, emphasizing the principle of least privilege• Collaborated closely with developers to integrate SSO solutions as well as resolving Okta-related issues• Streamlined and meticulously documented a complex quarterly access audit procedure for internal systems• Collaborated with network and server teams to facilitate the migration of non-production and production LDS servers, ensuring continual adherence to PCI DSS compliance• Proactively addressed vulnerabilities on IAM owned assets

Norwood, Oh

• Initiated and developed a company-wide security program using SANS CIS20 and NIST standards• Evaluated, selected and deployed Rapid7 InsightVM to detect and prioritize remediation efforts• Evaluated, selected and began deployment of InsightIDR to gain better visibility and streamline the IR process • Used DarkTrace IDS to monitor unusual network traffic behavior and perform incident response• Deployed Acronis backup to 50 industrial control systems (ICS) and critical laboratory instrument PCs giving the ability to restore a system to a working and secure state in as little at 15 minutes• Used KnowBe4 to phish 650 employees and saw a reduction in phishing failures by over 80%• Performed investigations on employee-submitted suspicious emails and provided feedback• Drove the creation of a company-wide security awareness and training program• Created a favorable password and user ID policy balancing usability without sacrificing security• Deployed JAMF to enforce pin code and encryption policies and ensure devices are updated• Protect company data for mobile users by configuring BitLocker on all company laptops • Deployed and supported Windows Operating systems and peripheral devices• Restructured Zendesk to streamline helpdesk processes and enhance ticket classification• Deployed Acronis SnapDeploy to install images to ICS PCs in as little as 15 minutes saving our engineers over two days of configuring per machine• Drove the creation of application packages to more efficiently deploy software using SCCM• Provided exceptional service by maintaining over 99% user satisfaction

Fairfield, Oh

• Used SolarWinds to identify remote network issues and escalated to the ISP as needed• Supported end users via phone and remote management tools.

Blue Ash, Oh

• Worked with ISP's when circuits went down to restore network service• Use of LPI for server, switch, and router monitoring and bringing failed services and devices back online• Troubleshoot Medical EMR software and work with 3rd party vendors• Provided Citrix and thin client support for client sites

West Chester, Oh

• Transitioned the service desk from Help Star to Service Manager ticketing system• Restructured the service desk to be more efficient by smoothing the escalation process and training the service desk to better document incidents in the new ticketing system reducing ticket backlog from over 110 to fewer than 60

Blue Ash, Oh

• Managed Postini and Securence email filters• Installed and managed Office 365 environments• Configured File access permissions for users• Performed incident response when malware was detected on endpoints

Mason, Oh

Mason, Oh

Associate Of Applied Business In Network Administration Technology

Operating Systems Administration Server Administration (MCSA and Exchange Training) Network Engineering (CCNA Training Courses) IT Support.

Computer Systems And Networking Technologies

Intro to Electronics A+ Training Network + Training Server Administration Training