In my role as a Payroll Specialist at The Westgate Hotel, I am responsible for processing payroll for salaried and hourly employees. I review all pay files to ensure accuracy in calculating and processing payroll taxes, including federal, state, and local taxes, to deliver quality and accurate timely payment of wages, deductions, and benefits. Review and input employee information, timekeeping data, and payroll adjustments into the UKG Pro /WFM - Kronos payroll system to verify the accuracy of payroll records. Prepare various payroll reports, including wage and tax reports, as required by law and company policies, including audits. I participate in ongoing training and development opportunities to stay updated on payroll regulations, best practices, and system enhancements. I provide training and coaching to team members as needed. Additional responsibilities include point of contact for employee inquiries, resolving payroll issues in a timely manner and collaborating with other departments to ensure accurate and efficient payroll processing.

Offering over 15 years of experience in human resources. administration that includes compensation and benefits, DEI, recruiting, training, coaching, project management, and content development of policy and method procedures.Current and Past Clients: Miles Partnership, CEO Cinderella, The Pinery, Headington Companies-Hospitality, The Joule Hotel, Culture Solutions Team, Adolphus Hotel, Harwood International-Hospitality, Frontier Utilities, Blue Jay Wireless, Hyatt Grand-DFW, Le Meridian, Hotel ZaZa.

Responsible for overseeing and managing the company’s payroll, ensuring payroll is processed timely and accurately, and in compliance with government regulations. Manage administrative duties of the company benefits plans. Also responsible for the administration of retirement plans (401k, 457b and 457f plans) as well other general HR administration support as needed.

• Provided strategic and tactical direction and hands-on leadership for domestic and global contact center operations.• Responsible for HR, training, inside/outside sales channels, in support of multiple product lines: electricity, home phone, wireless, internet.

• Managed operations and financials for multiple call Sales and Service call centers, internal and outsource, offering Local, Long Distance, Wireless, Internet, and Energy products and services.• Responsible for employee relations, staffing, performance metrics across all services, partner with cross-functional groups: IT, vendor management, project management, financials• Direct report to CEO and President.

• Supported the HR Director in all aspects of compensation and benefits responsibilities.• Managed payroll reporting and processing of time reporting entries, payroll issues, developing policy and procedures content, and new employee orientation and training.

• Oversaw and controlled all aspects of Human Resources of customer sales and service and technical support call center operations, with internal and external locations in Texas, California, Canada, Mexico, Philippines, and India supporting $80M budget.• Oversee supervision and accountability for over 1200 employees.• Responsible for start-up of new call center operations in outsource locations, domestic and global.• Lead cross-functional team in all start-up operations responsibilities.• Including systems/infrastructure, call management, and call quality.• Maintained cost-reduction objective of 20% in each assigned start-up.• Reduced headcount of language translation (Spanish) requirement by consolidating resources across internal and outsource call centers by over 10%.