Sam Mccracken, Pmp Email & Phone Number

Victoria, British Columbia

-Conclude or migrate Terapeak systems to eBay.-eBay seller account management.-Prep 4,000 sq ft office for sublease.

While to continuing to provide IT technical support when the need arises, this position has me focusing on the experience of Terapeak's customers, and I work to:-Document and validate customer journeys and experiences.-Monitor customer activity and identify trends-Segment our customers so we can message more appropriately and effectively -Develop and implement measures and processes for improving the customer's experience.

Victoria, Bc

Began IT Support in August 2013, and was then promoted to IT Coordinator in August 2014.Administration and Project Management:-Mitigate per-phone expenses and negotiate contract renewals-Coordinate new office setups: phone, internet, physical transition.-Support up to 50 users in both local and remote locations on Mac and PCWindows Server Environment:-Assist with server infrastructure configuration and mapping.-Manage Active Directory environment: configure end-user computers,manage user permissions and groups-Manage Exchange 2010 in a hybrid deployment with Exchange Online: distribution groups, mail rules, and account creation.VMware vSphere Environment:-Manage around 20 virtual machines-Configure new virtual machines-Configure ESXi 5.5 hosts-Assist in network consolidation and managementHardware:-Purchase and assist in setup of enterprise infrastructure-Remote hands for millions of dollars of hardware.-Purchase and setup of end-user hardware and supporting software-Inventory management of existing hardware.-Salvage of old hardware.Software:-Implementation and support of operational software such as Zendesk, Simply Accounting, Caseware, Office 365-Purchase, provision, and manage software licenses.

Victoria

Finance and Accounting Co-op ran until December 2012, and was then asked to stay on for project-based work.Managing payables and receivables, general office and administration duties including food orders and courier shipments. Assisting with preparation of Board materials.

Montreal, Quebec

Co-op education internship that exposed me to large real estate deals throughout the world. I aggregated due diligence material, performed preliminary market research, formatted budgets, and prepared reports on asset performance. The real estate group was a great team that both taught and let me learn a great deal of information about real estate and finance.

Whitehorse, Yukon

Administrative support with budgets, contracts, accounts payable, expenses, and information preparation and management.