A customer service role with performance indicators assessing and responding to customer enquiries and complaints efficiently and effectively. Delivering consistently high standards of customer service providing reassurance, being tactful and patient ensuring accuracy and attention to detail. Updating customer records with awareness of sensitive information (GDPR) and always adhering to company procedures and policies maintaining professionalism.

Outstanding customer service and sales support to achieve and maintain a five-star company target rating. Accurately managed customers accounts providing debt control and billing advice. Ensured friendly and approachable first line technical support and fault-finding service. Up-sold additional features by identifying customer needs ensuring product reliance and returning custom.

Responded to sales inquiries, assessing customers' needs and providing tailored packages whilst achieving store and company wide targets. Engaged in all aspects of store operations including opening and closing procedures and managing security systems. Maintained store and warehouse housekeeping, assessing health and safety risks for reporting. Engaged in weekly and monthly checks to achieve annual audits.

Delivered high levels of prompt customer support to roadside breakdowns. Sourced, coordinated and supplied qualified work engineers to clients whilst managing cost to business. Ensured accurately entered data for invoicing.

• Delivering fantastic customer service experiences demonstrated through satisfaction surveys.• Supporting my team and community with by sharing best practice through forums and email.• Undergoing ongoing training as required by the changing environment.• Leading in performance to encourage team competition.• Proactively seeking out knowledge gaps and sourcing training to remain up to date.• Seconded to Employee Offers customer services team dealing with all internal customers queries and managing their accounts.• Deliver team and individual targets and engage, coach and mentor fellow team members to achieve them.• Create development plans to assist with achieving sales targets. • Aspects of team admin to ensure smooth recording and reporting of performance.• Conduct 121s and coaching sessions with the team.• Proactively indentify issues and report them accordingly.• Engages with customers ensuring resolution of disputes.• Member of Best Buddies programme for Apple delivering training materials for new and established agents.