Samuel Akinboroye Email & Phone Number

Ibadan, Oyo State, Nigeria

I joined IBEDC as an IT Support Specialist at the headquarters, providing essential technical and IT operational support. Over time, my role evolved to include leadership for the IT Helpdesk. I managed the Service Desk Platform, supervised helpdesk operations, and ensured seamless remote support.My focus on escalating complex issues to specialized technicians and overseeing ticket resolution contributed significantly to maintaining high customer satisfaction.Key projects I contributed to include:1. **IBEDCPay App**: I played a crucial role in supporting the testing and successful rollout of the IBEDCPay App, providing comprehensive end-user support to facilitate its adoption across the organization.2. **ARCGIS Project**: I was instrumental in implementing, rolling out, and training end-users for the ARCGIS project, enhancing our geographical information systems capabilities.3. **MSMS (Meter Seal Management System)**: I supported the rollout and updates of the new MSMS, focusing on end-user support and gathering feedback for continuous improvement. Throughout my tenure, I demonstrated strong customer relationship management and communication skills. I effectively communicated with stakeholders to understand their needs and deliver timely solutions. My ability to work independently and prioritize tasks allowed me to manage multiple responsibilities efficiently, ensuring prompt resolution of technical issues and minimal downtime.I also took initiative in training and mentoring new team members, fostering a collaborative environment within the IT Helpdesk team. By implementing best practices and continuous improvement initiatives, I contributed to enhancing team performance and operational efficiency.My experience at IBEDC has been instrumental in developing my expertise in IT support and customer service. I am committed to delivering excellence and leveraging my skills to contribute effectively to organizational success.

Asejire, Ibadan

I joined NBC Asejire Plant as an IT Operations Support Officer (CT IT Support Asejire), responsible for troubleshooting IT issues including hardware, software, network, and forklift-mounted computers. I excelled in building strong customer relationships through effective communication and proactive problem-solving, ensuring minimal downtime and high user satisfaction.Key Responsibilities:- Provided comprehensive IT support to colleagues and customers, resolving issues promptly to maintain operational continuity.- Transitioned to the IT Service Desk Team, delivering remote support and managing email queries, effectively escalating complex issues for swift resolution.- Implemented Mobile Device Management (MDM) solutions (Intune Company Portal), enhancing device security and management efficiency.-Providing tech support to Quality Assurance Teams to ensure that the Data Recording Software (Davis 5 by Anton Paar) is fully operational and issues are resolved promptly.- Successfully resolved critical issues with forklift-mounted computers, optimizing operational workflows and reducing disruptions.- Collaborated with cross-functional teams, mentoring new members and promoting best practices to improve service delivery.My tenure at NBC Asejire Plant was characterized by a commitment to delivering exceptional IT support and driving operational efficiency through proactive solutions and effective teamwork.

Asejire, Ibadan

I jumped right in at NBC, learning the ropes of IT operations and mastering ServiceNow for managing tickets and requests. My fast learning came in handy troubleshooting complex mobile device issues and repairing equipment on the fly. Keeping the network running smoothly became a passion project, ensuring minimal disruptions for everyone. This experience honed my problem-solving skills and solidified my focus on keeping customers happy

Ibadan, Oyo State, Nigeria

My journey at Triumph International School wasn't just about imparting knowledge, it was about fostering a love for technology and becoming a jack-of-all-trades in the IT realm. I started as a computer instructor, passionate about demystifying ICT (Information and Communication Technology) and Data Processing for students. My clear communication skills and ability to break down complex concepts into engaging lessons were key to igniting their curiosity and ensuring they grasped the practical applications.My role soon transcended the classroom. Seeing a need for a centralized IT resource, I took the initiative to manage the school's website. This involved crafting engaging content, ensuring smooth user navigation, and keeping the information up-to-date. Here, my communication skills proved invaluable as I ensured the website not only functioned flawlessly, but also effectively communicated with parents, students, and the broader community.However, my true passion for problem-solving truly blossomed when I began assisting with IT equipment maintenance and repairs. From troubleshooting network issues to diagnosing malfunctioning hardware, I thrived in finding solutions and ensuring the school's technology infrastructure ran smoothly. This hands-on experience not only honed my technical skills but also fostered a critical thinking approach that allows me to efficiently analyze and resolve problems.This multifaceted experience at Triumph International solidified my passion for technology and problem-solving. I learned to not only master the technical aspects but also to communicate them effectively, a skillset invaluable in any IT environment. I am confident that my ability to learn quickly, think critically, and connect with diverse audiences would make me a valuable asset to any team.

Ibadan, Oyo State, Nigeria

I was a science teacher at Greater Light Academy College. I taught Basic Science andTechnology at the JSS level.

Dugbe, Ibadan

Dugbe, Ibadan

Here I did my SIWES when I was at the Polytechnic Ibadan as part of the prerequisites for the awardof ND in Computer Engineering. It was here I had my first hands-on practical training in networkingand IT equipment maintenance and repairs among other things.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Member of NACOSS, Participant at AI Saturdays, Member of Facebook Developers Circle

Ond, Computer Engineering

Activities and Societies: National Association of Polytechnic Engineering Students / ESF - Clerk of the House 2014-2015 National.