Samuele Caforio Email & Phone Number

Bristol, Gb

City Of Bristol, England, United Kingdom

Cardiff, Wales, United Kingdom

• Coordinating the training and professional growth of a team to ensure the delivery of exceptional customer service standards. Organising 1:1 meetings with Retail Assistants and administering improvement plans on performance, attendance, and adherence to Right To Work Legislations. • Managing costs effectively by reviewing staffing levels weekly ensuring that worked hours never exceed company’s budgets.• Leader of the “Tell Primark” platform. Coaching Retail Assistants… Show more • Coordinating the training and professional growth of a team to ensure the delivery of exceptional customer service standards. Organising 1:1 meetings with Retail Assistants and administering improvement plans on performance, attendance, and adherence to Right To Work Legislations. • Managing costs effectively by reviewing staffing levels weekly ensuring that worked hours never exceed company’s budgets.• Leader of the “Tell Primark” platform. Coaching Retail Assistants to provide excellenttill experience to all customers and earn customers name mentions. Monitoring reports on the platform to track trends in customer service experiences. Satisfaction score spiked by 80% within 4 weeks. • Exceptional Commercial Knowledge to drive UPTs (Units Per Transaction) through theanalysis of commercial reports.• Dealing with large amounts of cash on a daily bases and ensuring all Cash Office procedures are followed in readiness for Cash Audits Show less

Bristol, England, United Kingdom

• Leader of a team of up to 90 members, in a huge warehouse (500,000sqft) ensuring Health & Safety measures are always followed. (Safety Incidents rate decreased by 14% within the department) • Drove staff performance with the introduction and administration of a reward systemfor those associates going above and beyond, resulting in a better working culture.• Set up and delivered a project within the whole site to drive down Gross Adjustments. Improved by 7% in only one… Show more • Leader of a team of up to 90 members, in a huge warehouse (500,000sqft) ensuring Health & Safety measures are always followed. (Safety Incidents rate decreased by 14% within the department) • Drove staff performance with the introduction and administration of a reward systemfor those associates going above and beyond, resulting in a better working culture.• Set up and delivered a project within the whole site to drive down Gross Adjustments. Improved by 7% in only one week. Improved shift performance by 20TPH in 2 weeks with a new form or 1:1 coaching.• Achieved a 99% success rate on processing high – priority products with extremely tight deadlines, some as short as 3 hours from receipt to completion (20k units).• Improved diversity and inclusion culture by delivering group training sessions. Show less

Bristol, England, United Kingdom

Bath, England, United Kingdom

• Held meetings with senior management with reports on status updates to optimise business continuity with periodically assessed and stringently implemented KPIs. • Led other team members with motivation, delegation, and instructions. • Dealt with guest complaints ensuring their satisfaction and loyalty with the company. • Improved processes, by suggesting & implementing new approaches towards optimising the overall guest experience. • Upsold packages to improve… Show more • Held meetings with senior management with reports on status updates to optimise business continuity with periodically assessed and stringently implemented KPIs. • Led other team members with motivation, delegation, and instructions. • Dealt with guest complaints ensuring their satisfaction and loyalty with the company. • Improved processes, by suggesting & implementing new approaches towards optimising the overall guest experience. • Upsold packages to improve guests’ experience and business growth. Show less

Torricella, Apulia, Italy

Employee of the month August 2019.• Top Up seller July 2019 (€3.700 throughout the summer peak).• 34 name mentions from guest feedback.• Handled all reception emails, creating template responses to optimise efficiency and improved response times.• Clinched an excellent customer experience through a continuous optimisation of the check in/out process, mitigating issues/complaints with minimal delay.