- Designed, documented, and implemented end-to-end processes for the department, creating operational efficiencies and establishing best practices across projects.- Partnered with the department director to align strategic priorities, creating a robust project presence in Jira and Confluence to centralize tracking, documentation, and reporting.- Utilized AI-driven solutions to streamline workflows, enhance cross-functional collaboration, and increase overall team productivity while… Show more - Designed, documented, and implemented end-to-end processes for the department, creating operational efficiencies and establishing best practices across projects.- Partnered with the department director to align strategic priorities, creating a robust project presence in Jira and Confluence to centralize tracking, documentation, and reporting.- Utilized AI-driven solutions to streamline workflows, enhance cross-functional collaboration, and increase overall team productivity while successfully delivering multiple high-impact initiatives. Show less

- Implemented strategic changes resulting in a 200% increase in profits through enhanced sales strategies, operational efficiencies, and customer engagement initiatives. Budget oversight, product selection, permitting, and risk management for beer garden and vendor operations, while leading staff and volunteers, collaborating with security, and recruiting vendors and sponsors.

- Led projects within Docker's Support Team, ensuring smooth execution and delivery of support services by collaborating closely with cross-functional teams to plan and implement project timelines, resource allocation, and milestones.- Facilitated effective communication between stakeholders and team members to address challenges and achieve project goals, applying agile methodologies to optimize workflows and ensure timely completion of projects.- Contributed to strategic discussions… Show more - Led projects within Docker's Support Team, ensuring smooth execution and delivery of support services by collaborating closely with cross-functional teams to plan and implement project timelines, resource allocation, and milestones.- Facilitated effective communication between stakeholders and team members to address challenges and achieve project goals, applying agile methodologies to optimize workflows and ensure timely completion of projects.- Contributed to strategic discussions and decision-making processes, leveraging technical expertise to support project objectives and implementing process improvements to enhance project efficiency and customer satisfaction within the Support Team environment. Show less

Associate Director Responsibilities:- Oversee all aspects of the Soccer Referee Mentorship Program, including scheduling pre-season training sessions, managing game assignments, supervising payroll operations, and implementing software solutions for referee and game tracking.- Diligently work to address the nationwide issue of understaffed soccer matches by empowering teenagers through mentorship to attain referee certification, thus contributing to resolving this… Show more Associate Director Responsibilities:- Oversee all aspects of the Soccer Referee Mentorship Program, including scheduling pre-season training sessions, managing game assignments, supervising payroll operations, and implementing software solutions for referee and game tracking.- Diligently work to address the nationwide issue of understaffed soccer matches by empowering teenagers through mentorship to attain referee certification, thus contributing to resolving this challenge.Soccer Referee Mentor Duties:- Dedicate time to guiding, enabling, and empowering teenagers to acquire the necessary skills for referee certification, with the goal of alleviating the widespread challenge of understaffed soccer matches. Show less

- Led the redesign and relaunch of Tripwire ExpertOps, driving revenue growth through expanded service tiers and updated pricing, and enhancing market share.- Developed and executed comprehensive product roadmaps at Tripwire, resulting in critical feature deliveries, streamlined support processes, and a remarkable 105% net customer retention rate.- Effectively communicated product updates to executive leadership, customers, and partners, showcasing strong communication and strategic… Show more - Led the redesign and relaunch of Tripwire ExpertOps, driving revenue growth through expanded service tiers and updated pricing, and enhancing market share.- Developed and executed comprehensive product roadmaps at Tripwire, resulting in critical feature deliveries, streamlined support processes, and a remarkable 105% net customer retention rate.- Effectively communicated product updates to executive leadership, customers, and partners, showcasing strong communication and strategic planning skills. Show less

- Led equity-focused project aimed at mitigating impact of Covid-related office closures in the Bureau of Development Services

- Initially recruited for a smaller project but quickly tasked with rescuing and reconstructing a critical internal project impacting revenue, operating expenses, and inventory across international regions. - Enhanced stakeholder communication, provided progress reports, and guided development and engineering teams using Scrum methodologies. Managed requirements gathering, risk mitigation, and escalations.

- Managed programs across diverse industries including banking/financial, healthcare,government, law enforcement, education, and telecommunications, utilizing waterfall, Scrum,and agile methodologies to deliver cybersecurity, email management, and business continuitysolutions.- Oversaw implementations, upgrades, and maintenance of Symantec products such as DataLoss Prevention (DLP) and Endpoint Encryption (SEE), along with projects involvingGroupWise, Identity… Show more - Managed programs across diverse industries including banking/financial, healthcare,government, law enforcement, education, and telecommunications, utilizing waterfall, Scrum,and agile methodologies to deliver cybersecurity, email management, and business continuitysolutions.- Oversaw implementations, upgrades, and maintenance of Symantec products such as DataLoss Prevention (DLP) and Endpoint Encryption (SEE), along with projects involvingGroupWise, Identity Management, and Ping Identity.- Led initiatives in data backup, managed IT services, cloud solutions, and custom-developedsolutions, ensuring seamless delivery and client satisfaction across all projects.- Show less

- Enhanced customer relationships and increased satisfaction for multiple clients, including state and federal, by implementing project controls, transparency, consistency, and thorough documentation, ensuring flawless execution of migration activities. - Managed a portfolio of projects including environment migrations, storage analysis, quarterly reviews, and multiple statement of work amendments. Executed project control efforts to align projects with delivery expectations.

- Led a multifaceted initiative to achieve PCI Compliance, including server upgrades, patching, and database enhancements. Directed a team in upgrading databases, decommissioning outdated servers, and implementing upgraded firewalls to meet regulatory standards. Ensured the security and protection of sensitive data, providing a secure and reliable platform for customers.- Managed a project to upgrade the core network to a new 10G-based network, ensuring a smooth cutover. Served as engineer… Show more - Led a multifaceted initiative to achieve PCI Compliance, including server upgrades, patching, and database enhancements. Directed a team in upgrading databases, decommissioning outdated servers, and implementing upgraded firewalls to meet regulatory standards. Ensured the security and protection of sensitive data, providing a secure and reliable platform for customers.- Managed a project to upgrade the core network to a new 10G-based network, ensuring a smooth cutover. Served as engineer and project manager to decommission end-of-life storage arrays. Successfully resolved several high-visibility incidents, coordinating resources from multiple teams and locations to deliver timely and effective solutions. Show less

Led a team in a data center relocation project focused on identifying, assessing, planning, and migrating customer-facing applications to a new facility. Collaborated closely with team members to ensure meticulous planning and execution of the relocation process.

Transitioned from a Business Analyst role in the PMO to a PMO Liaison, establishing critical relationships with the Storage team to enhance project planning and implementation. Authored and maintained disaster recovery and continuity of operations documentation. Achieved NetApp certification and served as a Storage Engineer for NetApp and HP EVA arrays managing 2 PB of data across multiple locations. Led day-to-day operations, maintenance, and provided on-call support for 7-mode and clustered… Show more Transitioned from a Business Analyst role in the PMO to a PMO Liaison, establishing critical relationships with the Storage team to enhance project planning and implementation. Authored and maintained disaster recovery and continuity of operations documentation. Achieved NetApp certification and served as a Storage Engineer for NetApp and HP EVA arrays managing 2 PB of data across multiple locations. Led day-to-day operations, maintenance, and provided on-call support for 7-mode and clustered arrays. Pioneered the formation of a new IT Operations team dedicated to ensuring stability and continuity of production environments. Show less

Collaborated with skilled IT professionals to successfully execute a comprehensive data center modernization project. Streamlined processes and improved efficiency through meticulous requirements gathering and documentation efforts.

Led a team in implementing enhanced security measures to safeguard a new client's business operations. Successfully navigated an independent security assessment, deployed host-based intrusion detection systems, and implemented additional authentication security protocols.

Directed high value client projects across North America, demonstrating strong adaptability and robust project management capabilities. Orchestrated strategic initiatives spanning multiple locations, ensuring seamless execution and delivery to enhance client satisfaction and drive organizational growth. Applied strategic leadership to navigate complex challenges, optimize resources, and foster collaborative relationships with stakeholders.

Led a pivotal technology refresh initiative, overseeing the implementation of new systems and processes to enhance operational efficiency. Subsequently entrusted with transforming the helpdesk operations, increasing customer satisfaction and support efficiencies by analyzing and restructuring the contracted CompuCom Help Desk and Deskside Support processes for this customer. I also managed relationships with key vendors, improving processes and communications, which in turn led to lower… Show more Led a pivotal technology refresh initiative, overseeing the implementation of new systems and processes to enhance operational efficiency. Subsequently entrusted with transforming the helpdesk operations, increasing customer satisfaction and support efficiencies by analyzing and restructuring the contracted CompuCom Help Desk and Deskside Support processes for this customer. I also managed relationships with key vendors, improving processes and communications, which in turn led to lower product costs, better support, and improved customer satisfaction. Recognized for strategic leadership and operational excellence, culminating in a transition to a permanent role with CompuCom. Show less

As the first Director of IT for this small business, oversaw day-to-day IT operations and business processes for two concurrent companies, making significant contributions by leading and managing several important initiatives. Spearheaded the design and development of a comprehensive Intranet supporting hundreds of franchises, reducing labor requirements and enhancing company-wide communication and collaboration. This initiative optimized workflows, significantly boosting operational… Show more As the first Director of IT for this small business, oversaw day-to-day IT operations and business processes for two concurrent companies, making significant contributions by leading and managing several important initiatives. Spearheaded the design and development of a comprehensive Intranet supporting hundreds of franchises, reducing labor requirements and enhancing company-wide communication and collaboration. This initiative optimized workflows, significantly boosting operational efficiency and agility. Managed a strategic overhaul of our network infrastructure, focusing on cost reduction and improving performance, reliability, and connectivity across all locations. Directed release management for all company applications and new software implementations, fostering strong vendor relationships to support expansion and ensure efficient operations. Show less