Samuel Eilers Email & Phone Number

- Designed, documented, and implemented end-to-end processes for the department, creating operational efficiencies and establishing best practices across projects.- Partnered with the department director to align strategic priorities, creating a robust project presence in Jira and Confluence to centralize tracking, documentation, and reporting.- Utilized.

Portand, Oregon

- Implemented strategic changes resulting in a 200% increase in profits through enhanced sales strategies, operational efficiencies, and customer engagement initiatives. Budget oversight, product selection, permitting, and risk management for beer garden and vendor operations, while leading staff and volunteers, collaborating with security, and recruiting.

United States

- Led projects within Docker's Support Team, ensuring smooth execution and delivery of support services by collaborating closely with cross-functional teams to plan and implement project timelines, resource allocation, and milestones.- Facilitated effective communication between stakeholders and team members to address challenges and achieve project goals.

Vancouver, Washington, United States

Associate Director Responsibilities:- Oversee all aspects of the Soccer Referee Mentorship Program, including scheduling pre-season training sessions, managing game assignments, supervising payroll operations, and implementing software solutions for referee and game tracking.- Diligently work to address the nationwide issue of understaffed soccer matches.

Portland, Oregon Metropolitan Area

- Led the redesign and relaunch of Tripwire ExpertOps, driving revenue growth through expanded service tiers and updated pricing, and enhancing market share.- Developed and executed comprehensive product roadmaps at Tripwire, resulting in critical feature deliveries, streamlined support processes, and a remarkable 105% net customer retention rate..

Portland, Oregon, United States

- Led equity-focused project aimed at mitigating impact of Covid-related office closures in the Bureau of Development Services

Beaverton, Oregon, United States

- Initially recruited for a smaller project but quickly tasked with rescuing and reconstructing a critical internal project impacting revenue, operating expenses, and inventory across international regions. - Enhanced stakeholder communication, provided progress reports, and guided development and engineering teams using Scrum methodologies. Managed.

Portland, Oregon Area

- Managed programs across diverse industries including banking/financial, healthcare,government, law enforcement, education, and telecommunications, utilizing waterfall, Scrum,and agile methodologies to deliver cybersecurity, email management, and business continuitysolutions.- Oversaw implementations, upgrades, and maintenance of Symantec products such as.

Portland, Oregon Area

- Enhanced customer relationships and increased satisfaction for multiple clients, including state and federal, by implementing project controls, transparency, consistency, and thorough documentation, ensuring flawless execution of migration activities. - Managed a portfolio of projects including environment migrations, storage analysis, quarterly reviews.

Tigard, OR

- Led a multifaceted initiative to achieve PCI Compliance, including server upgrades, patching, and database enhancements. Directed a team in upgrading databases, decommissioning outdated servers, and implementing upgraded firewalls to meet regulatory standards. Ensured the security and protection of sensitive data, providing a secure and reliable platform.

Portland, Oregon Area

Led a team in a data center relocation project focused on identifying, assessing, planning, and migrating customer-facing applications to a new facility. Collaborated closely with team members to ensure meticulous planning and execution of the relocation process.

Portland, Oregon Area

Transitioned from a Business Analyst role in the PMO to a PMO Liaison, establishing critical relationships with the Storage team to enhance project planning and implementation. Authored and maintained disaster recovery and continuity of operations documentation. Achieved NetApp certification and served as a Storage Engineer for NetApp and HP EVA arrays.

Portland, Oregon Area

Collaborated with skilled IT professionals to successfully execute a comprehensive data center modernization project. Streamlined processes and improved efficiency through meticulous requirements gathering and documentation efforts.

Portland, Oregon Area

Led a team in implementing enhanced security measures to safeguard a new client's business operations. Successfully navigated an independent security assessment, deployed host-based intrusion detection systems, and implemented additional authentication security protocols.

United States

Directed high value client projects across North America, demonstrating strong adaptability and robust project management capabilities. Orchestrated strategic initiatives spanning multiple locations, ensuring seamless execution and delivery to enhance client satisfaction and drive organizational growth. Applied strategic leadership to navigate complex.

San Francisco Bay Area

Led a pivotal technology refresh initiative, overseeing the implementation of new systems and processes to enhance operational efficiency. Subsequently entrusted with transforming the helpdesk operations, increasing customer satisfaction and support efficiencies by analyzing and restructuring the contracted CompuCom Help Desk and Deskside Support processes.

Santa Rosa, California, United States

As the first Director of IT for this small business, oversaw day-to-day IT operations and business processes for two concurrent companies, making significant contributions by leading and managing several important initiatives. Spearheaded the design and development of a comprehensive Intranet supporting hundreds of franchises, reducing labor requirements.

Master Of Business Administration (Mba), With A Minor In Technology Management, 3.92 Gpa

Activities and Societies: Delta Mu Delta International Business Honor Society

Bsit, Information Technology

Project Management, Systems Analysis and Design, Programming, Databases, Networking and Telecommunications, Web, Business Management

Associate Of Arts, In Liberal Arts