Samuele Motta Email & Phone Number

Bolzano, Trentino-Alto Adige, Italia

• Order and clients data entry in the ERP system• Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders• Collaboration with the logistic department for deliveries• Collaboration with the credit managementdepartment and Sales Manager• Handling of claims and information requests coming from clients•Be the main day to day contact for retailers - before and after sales - taking into account and managing their requests• Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization• Support of dealers with product information and explanation

Enabled for training on the use of tools necessary for management and organization of Decathlon after-sales technical support (Zendesk).International training session in France, Malta, Cyprus.

Basiano, Lombardia, Italia

Management and organization of after-sales technical support service for Decathlon. Use of Zendesk to manage Customers requests, collab with external technical partners, stock management and spare parts shipments, collab with Decathlon brands (especially Domyos) for the improvement of the after-sales service.

Launching the new After-Sale Support Website. Duplicating, creating and adapting the contents (support product pages, maintain and repair pages, instructions and user guides, etc.), sport by sport, in German and French languages with Sphere (Decathlon content tool). Working with the Digital team to ensure that the landing pages on the Decathlon.ch website. Administrating the new Support website, following the functional evolution with the French team.

Curno, Lombardia, Italia

Sale and repair bikes. Multi-competence sports salesman.

Bachelor'S Degree, Political Science And Government

Activities and Societies:

Diploma Di Maturità Classica