Samuel Felker Email & Phone Number

Mount Morris, IL, US

Rockford, Illinois, US

• Manage all aspects of store operation, including research and sourcing of products, inventorymanagement, order fulfillment, and customer service.
• Analyze retail trends and competitors to make smart business determinations, driving increasedsales and maximizing profitability.
• Respond to customer inquiries and concerns promptly and professionally, resulting in a 100%customer satisfaction rating

• Optimized customer satisfaction by leading, training, managing daily operations, and efficientlyresolving problems, resulting in improved sales and revenue growth.
• Collaborated with management on inventory optimization, pricing strategies, and costmanagement to support procurement decisions and achieve business objectives.

Rockford, Illinois, US

• Collaborated with catering staff to set up and organize events, ensuring all necessary supplies and equipment were readily available for service.
• Exemplified a customer-focused approach by promptly addressing guest inquiries and concerns, effectively resolving issues to ensure a high level of customer satisfaction.

Rockford, Illinois, US

• Headed up ala carte dining and banquet functions at the restaurant at Anderson Japanese Gardens, ranked the most authentic Japanese gardens in North America.
• Improved customer satisfaction through needs analysis, feedback evaluation, and effective troubleshooting.
• Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Keyholder in charge of opening and closing duties and inventory.
• Consistently achieved customer satisfaction.

• Orchestrated à la carte, fine dining, bar, and catering operations for a team of 25+ employees at a high-volume country club; oversaw scheduling, inventory planning and control, cost control, setup and maintenance of.
• Developed staff training programs to enhance employee performance and helped build a motivated, cohesive team environment.
• Recreated staff training and development programs that enhanced employee performance and helped build a motivated, cohesive team environment.
• Provided exceptional service, exceeding member expectations and fostering strong member relationships.
• Prepared a variety of salads, entrees, deserts, and drinks table side.

• Conducted market research and provided clients with expert advice on buying and selling properties.

Bachelor Of Science In Operations And Information Management, Operations And Information Management

Associate Of Arts With Honors, Focus In Business & Economics