Sam Fowler Email & Phone Number

Elk Grove, Ca, Us

San Francisco, Ca, Us

• Provided strategic advice on IT solutions and technologies, and managed and coordinated projects to implement new technologies.• Managed and maintained Azure infrastructure, implemented and configured Azure services, and provided support to users of Azure services.• Participated in the project to migrate the company's IT infrastructure to Azure, successfully completing the project on time and within budget, and reducing IT costs by $100k annually.• Managed and maintained the company's identity and access management (IAM) system, implemented new IAM policies and procedures, and provided support to users of the IAM system.• Contributed to improving customer support by improving response time to queries and complaints, reducing the average response time for queries and complaints by 50%, implementing a new ticketing system that improved the efficiency of the service desk, and successfully resolving 99% of customer issues within 24 hours.• Led the project to implement a 24/7/365 service desk, successfully completing the project on time and within budget, and improving customer satisfaction with the service desk.

Rancho Cordova, California, Us

Environment: Management of IT in its entirety. Responsible to maintain technology compliance with SOX, FDA, and other global agencies. Design and provide annual forecasts and road maps for technology infrastructure within a 5-year life cycle based on feasibility analyses. Apply, suggest and maintain network security configuration. Maintain and support of Epicor Vantage ERP system. Technologies supported include VMWare, EMC, Office 365, and SharePoint.Key Wins:● Upgrade of VMWare environment from 5.5 to 6.0● Audit and reduction of overlapping applications● SOX Compliance● Implementation of IT Asset tracking system for systems and application lifecycles● Implementation and maintenance of corporate Security policies● Implementation of end point management system

Sacramento, Ca, Us

Environment: Managed 3 IT staff, and all consultants. Create technical and feasibility analyses of proposed hardware and software including acquisition, distribution, installation, and maintenance of software, server hardware, technology security and network resources. Managed a helpdesk that supported almost 200 employees in remote locations throughout the state of California. Design and provide annual forecasts and road maps for technology infrastructure within a 5-year life cycle based on feasibility analyses. Apply, suggest and maintain network security configuration. Prepare documentation and disseminating procedures to resolve or provide work-around for known system problems. Key Wins: • Redesigned network, server and telecom infrastructure to a more reliable and redundant configuration. Reduced overall technology spending. • Migrated email server from Exchange 2007 to Office 365. • Moved office location including: datacenter and work spaces with minimal downtime. • Implemented Cisco Firesight IPS/IDS. • Improved perception of the IT Helpdesk throughout the organization to a more helpful, approachable, and customer centric department.

As the Systems Admin for PFX I was responsible for managing the servers, network, telecom and to provide helpdesk support for the company.

Environment: 20 Windows servers including Microsoft Dynamics CRM, time and attendance, Microsoft Exchange, File and Print server, and other misc. servers, 150 users (including users located in 15 remote offices), Cisco VOIP system using MS-Exchange unified messaging, video surveillance systems, multifunction copiers. Oversee 1 helpdesk technician and all consultants.Key Wins: • Reduced overall budget by $200k per year. • Implemented disk-based backup, CRM, Microsoft Exchange using Unified Messaging with Cisco VOIP, and Microsoft licensing compliance.

Manteca, California, Us

Responsible for the support of all technology within the company, including PC/Mac support, web design, server support, email administration, backups and LAN/WAN. My role here also included instruction in small classes of the basic use of applications such as MS-Office, basic email, basic internet. I was also responsible for all vendor relations and the yearly IT budget.

New York, New York, Us

Telephony: Responsible for proactively manageing 4 Avaya Definity Prologix PBXs and 4Intuity Audix voicemail servers for a worldwide organization. Implemented VOIP trunks between branch offices worldwide. Integrated and configured VOIP service (Vonage) with all PBXs to reduce costs on international calls. Monthly analysis of all telecommunications bills to ensure accuracy. Managed ACD for onsite, offsite and branch offices, including multiple vectors.

Us

LAN/WAN: Support Samba Domain connectivity between *NIX and Windows systems. Managed LAN with multiple VLANs and access policies. Managed Netscreen Firewall and VPN connectivity between all NeoMagic offices (US, India and Israel). Implemented and supported VPN client for remote and home users.Telephony: Managed and configure all aspects of Avaya Definity Prologix and Octel. Run routine traffic analysis of all trunks, including PRI, T1, 1MB (POTS), Centrex and ISDN. Performed cost analysis between telecom providers for migration to new provider. Managed all telecom vendors for all offices

Montreal, Qc, Ca

LAN/WAN: Support WAN for multi-office network. Manage firmware upgrades for network hardware. Supported and designed infrastructure of redundant network plan and fail over operations. Point person for Bear Stearns client network subnets.Telephony: Managed and configured all aspects of Avaya Definity Prologix and Intuity Audix. Provision circuits between Bear Stearns office and clients worldwide. Managed telecom recorder for all conversations in trading floor and Pacific Exchange. Supporting the technology of small businesses, which includes server support, desktop support (including PCs and Macs), and network configuration. Day to day responsibilities were anywhere from virus/spyware removal to server and network configuration and deployment.

LAN/WAN: Managed Windows servers and workstations. Implemented a VPN solution for off-site offices and employees. Built network for satellite office in Salt Lake, including Cisco Route, Switch and Netscreen VPN and Firewall. Implementation and support of Exchange Server 5.5. Managed and maintained backups/recoveries of the Exchange Server. Telephony: Managed PBX migration from Avaya Merlin to Avaya Prologix. Designed Multi- site phone system in order to keep a 4-digit dial-plan for intra-office calls. Provisioned all DATA/Voice facilities for office and co-location site. Managed all telephony services for company. Project Management of Telecom circuits for company relocation

LAN/WAN: Design and support a Windows NT network and computer infrastructure. Support the Internal and external networking environments including Administration of Microsoft Exchange 5.5, Windows NT DNS, file/print sharing. Provide daily support for Windows9x and NT desktop and notebook computers, as well as any network issues. Configured Netscreen VPN, inbound and outbound policies, with failover. Configured and maintained a VPN network between 3 subsidiary locations. Configure WINS resolution between subnets. Maintained and monitored HP Procurve switches. Supported and managed Exchange Server 5.5 Managed Backup of NT Servers and Exchange Server using Veritas Backup ExecTelephony: Managed and configure all aspects of Avaya Definity Prologix and Intuity Audix. Project Management of Telecom lines for company relocation. Run routine traffic analysis of all trunks. Configuration and changes within ACD. Programmed call routing for ACD. Performed cost analysis between telecom providers for migration to new provider. Work directly with vendors for facilities and equipment.

Bachelor'S Degree, Cybersecurity

Certificate, Comptia Security+

Cisco - Ccnp (Voice), System, Networking, And Lan/Wan Management/Manager

Cisco - Ccna (Voice)

Cisco - Ccna (Route/Switch)

Linux

Electronics Engineering And Computer Science

Electronics Engineering

Education record

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