Samuel Gatica Email & Phone Number

Specialties:- ITIL Foundation in IT Service Management V3 Certified.- Atlassian Administration* Oversee and administer instances and products * Implement and sustain governance and best practices * Manage users and corresponding licensing* Conduct security audits* Manage permissions, users, and groups, including adding, modifying, and deactivating users* Manage Confluence spaces and Jira projects* Install, troubleshoot, add, and restart necessary applications* Implement customizations not requiring major development* Deliver usage and performance reports (Native and EazyBi)- Oracle Database 10g/11g Administration Workshop II- ERP EBS Oracle (Certified Oracle EBS R12: Install, Patch and Maintain Applications)- Red Hat System AdministrationTechnical Ability- Installing and configuring computer hardware operating systems and applications;- Monitoring and maintaining computer systems and networks;- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;- Replacing parts as required;- Providing support, including procedural documentation and relevant reports;- Following diagrams and written instructions to repair a fault or set up a system;- Supporting the roll-out of new applications;- Setting up new users' accounts and profiles and dealing with password issues;- Responding within agreed time limits to call-outs;- Working continuously on a task until completion (or referral to third parties, if appropriate);- Prioritizing and managing many open cases at one time;- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;- Testing and evaluating new technology;- Conducting electrical safety checks on computer equipment.- Atlassian Cloud Migrations.

Listed skills include Oracle, Pl/Sql, Sql, Unix, and 24 others.

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  Universidad Tecnológica De Chile - Inacap

  Informatica