Samuel Gerrell Email & Phone Number

Beijing, China

• BEIJING INTERNATIONAL STUDIES UNIVERSITY, Beijing, China China’s 2nd ranked language university specializing in preparing future diplomats, international entrepreneurs and linguists through the study of a comprehensive.
• Creation of 200+ excel spreadsheets, data breakdowns and reports that gave management the ability to track student performance, problem resolution and policy application.
• Generated demonstrated increase in class-wide GPAs through the delivery of engaging lessons, tutorials and goal orientated communication to 800+ students.
• Functioned as an innovative exam and learning material design lead with recognition for 6 test papers and 2 curriculum teaching material sets with trackable learning performance outcomes.
• Interpreted and applied policy and procedures to workflow which enhanced collaborative outcomes and actualization of best practice.

Qingdao, Shandong, China

• PEKING UNIVERSITY EXPERIMENTAL KINDERGARTEN, Qingdao, Shandong, China Innovative kindergarten providing preschool education through the lens of complete learning hybridization with equal time given to teaching in.
• Produced spreadsheets, reports and posters that demonstrated student accomplishments and growth to management and stakeholders.
• Cultivated relationships with relevant stakeholders through the use of interpersonal skills to enhance workplace cohesion.
• Applied best procedure and practice to classroom management to ensure the maintenance of professional standards and the comprehensive care of students.

Melbourne, Victoria, Australia

Over the course of 4+ years, I operated as a part-time freelancer providing English language tutoring to a small customer base of students at Latrobe University. Worked with clients to improve their academic English skills. I successfully marketed myself to potential clients, created personalized lessons and meet required outcomes within desired timeframes.

Melbourne, Victoria, Australia

• Lead a small team to provide excellent customer service to hundreds of students over 2 orientation programs with demonstrated positive outcomes in student engagement, finalised enrolments and student satisfaction.
• Applied interpersonal skills to make new students feel welcome and to arrive at beneficial problem resolutions in a high stress environment
• Provided outstanding customer service which actualized Latrobe University’s values
• Participated in team-building activities to enhance working relationships
• Led projects and analyzed data to identify opportunities for improvement
• Used critical thinking to break down problems, evaluate solutions and make decisions

Melbourne, Victoria, Australia

• Operated as a customer service representative over the two orientation programs run in 2016 creating positive impact through the application of communication skills, problem resolution and escalation procedure.
• Resolved problems, improved operations and provided exceptional service
• Practiced active listening to help customers to feel understood and respected
• Actively listened to customers' requests, confirming full understanding before addressing concerns

Bachelor Of Arts Honours, Politics, H1 Grade. Average Of 81%

Completed a Thesis on comparative Politics in China, legislative frameworks, perceptions of religion. Politics Area Studies, Chinese.

Bachelor'S Degree, History And Philosophy

Double major in History and Philosophy. Second (2015) and Third year (2016) B and A averages. This degree gave advanced insights into the.