● Led and scaled a national product design and education practice responsible for 11 offices & 700 employees by developing a strategic growth plan and building cross-functional partnerships. This resulted in a 5x increase in revenue across Fortune 10, 100, & 500 companies● Developed and launched the GenAI MVP product, utilizing user research and design thinking to create an intuitive interface and a compelling value proposition● Restructured the digital customer experience for a Fortune 10 telecom company, focusing on user-centered design and data-driven insights. This resulted in a 7x increase in buy-funnel performance, improved brand alignment, and a back-end architecture that allows for rapid adaptation to market changes● Designed, architected, implemented a new SaaS product suite for a $300M logistics and shipping company, supporting ordering and fulfillment, delivery and routing, and warehouse operations enterprise-wide functionality for internal and external systems that manage 50 million lbs of freight per month, while improving user experiences through AI/ML automations● Evaluated digital B2B SaaS products (existing and newly acquired) for a Fortune 100 company for customer and user experience improvements, developed a product strategy and vision through a prioritized roadmap, and guided the implementation, prototyping, development, and testing of critical improvements that resulted in 60% increased user engagement● Created a compelling strategy for international market expansion for a major healthcare not-for-profit based on extensive market and competitor research resulting in board approval of expansion and standup of a new line of business● Designed and architected a knowledge management product for a $100B+ financial sector client resulting in significant shift in organizational mindset to data as a product, resulting in $3M in annual savings and increased product cross-selling

Sandy Spring Museum supports community-driven cultural arts and educational programs.We gather community to build a sense of place and belonging. We empower individuals as participants in content creation, program design, andexploration of culture and arts. By connecting people across differences, we build bridgesthat cross-racial, age, economic and cultural boundaries, serving as a gathering place for theentire community

Founded a psychology practice focused on marital counseling and other mental health services.Responsible for strategic direction, operations, and marketing. Successfully grew the company over the past two decades.

Awarded-winning bridal and portrait photography.

Through our triathlons and other events, we empower healthy kids to help other kids in their community by seeking out pledges and raising awareness of the many struggles facing families with sick children – instilling in them the importance of service to others, fostering empathy, and the power of shared philanthropy. Concurrently, we partner with generous individuals, corporations, and foundations that support our mission through the JUST TRYAN IT Family Assistance Fund.Since 2010 we have raised over 3.5 million dollars, helped 3352 families, and had over 7000 racers cross our finish line.

Provided strategic advice on emerging technology to key executives in support of key projects focused on: - Artificial Intelligence (AI)- Natural Language Processing (NLP)- Machine Learning (ML).

● Restructured an improved user experience for the Internal Revenue Service using AI/ML/NLP/RPA, reducing time to complete a critical activity from 4 hours to 1 minute and errors from 40% to 1%● Developed a five-year strategic plan for Customs and Border Protection Directorate responsible for $10B annually through shared visioning, voice of the customer, and other methodologies to create the first strategic plan that was built on the shared experience of the employees, contractors, and citizens● Taught the first-of-its-kind course to 80 Federal employees, representing multiple Departments such as the Department of Homeland Security, Department of Agriculture, Department of Defense, and others, on employing customer experience practices, Agile methodologies, and emerging technology trends to improve the citizen experience of their respective Departments

Continued the legacy of DC's most iconic bar, creatively growing menu and drink offerings. While this was an immensely challenging and exciting opportunity filled with growth and learning, it was ultimately an unsuccessful business venture.

● Improved IT Acquisition Review experience for the Transportation Security Administration by using Design Thinking and customer experience techniques to reduce the review cycle duration by 9x, while increasing the process compliance rate by 49%● Implemented the first company-wide Design Thinking approach, including Accelerators, training material, and example templates for client-facing customer experience engagements achieving 75% adoption across all consulting engagements

Designed and implemented nationwide, multi-billion dollar, acquisition of Medicare, Medicaid, Medic, and Medi-Medi program integrity, fraud, waste, and abuse, auditing services (Unified Program Integrity Contract).Managed $400 million in IT and fraud investigation contracts.Awarded and administered diverse contract types including FAR 15 Full and Open Competition, Single Award IDIQ’s, Multiple Award IDIQ, 8(a) Sole Source, GSA Federal Supply Schedule, and FAR 12 Commercial Acquisitions on a Firm-Fixed-Price, Cost-Plus-Fixed-Fee, Cost-Plus-Award-Fee, and Time-and-Materials basis.Completed contract actions, pursuant to the FAR, HHSAR, OMB Circulars, and Agency regulations, beginning with pre-award through post-award, including market research, sources sought and capability statement review, solicitation preparation, clause selection, price and cost analysis, discussions, negotiation, award, modifications, renewals, exercising option years, and invoicing.