Samuel Golden Email & Phone Number

New York, NY, US

Centennial, Colorado, US

Set up, Configure and deploy computers through Windows AutopilotReimage laptops through SCCM(Microsoft Endpoint Configuration Manager)Windows 10 installation, upgrade, configuration and support of laptopsSet up OneDrive for existing and new usersUnlock and create user accounts within Active DirectoryConduct onboarding of new users to the respective.

Bangalore, Karnataka, IN

• Set up users with Okta SSO for Dual Factor authentication Assist network team in troubleshooting and tracing issues with Wireless Access Points Troubleshoot network connectivity issues with Micros POS terminals at.
• Create, unlock, and reset user accounts within Active Directory Install and support users with Office 365 Set up AV conferencing with Zoom Support day to day issues within Windows 10 and Mac OS Catalina and Big Sur

Manhattan, New York, US

• Performed daily verification check of the AV Source audio video equipment
• Monitored the Managed Engine Service Desk Ticketing System
• Trouble shoot and resolved issues with Dell Venue 11 Pro 7200 Tablets, I-phones, Dell computers and peripherals
• Windows 10 Upgrade and Support
• Reimaged machines with Microsoft based Solution
• Conducted Active Directory Administration Task

New York, NY, US

• Create 24/7 weekly support schedule for the Epic Training Room Support Team
• Assign daily task to Epic Support Team members
• Manage daily problem log covering issues encountered on a daily basis
• Receive daily issues and deploy technical resources to troubleshoot and resolve customer calls

• Create desktop and laptop images and reimage newly acquired machines
• Perform password resets in Active Directory
• Migrate user profiles & Outlook.pst file to the new PC's
• Set up network printers on newly installed PC's
• Map network drives on newly installed PC’s to reflect the set up on the previous machine
• Conduct Microsoft, Symantec and anti-virus updates for newly deployed PC’s running Windows 7

Rotterdam, NL

• Perform day to day monitoring of incoming calls and e-mails to the help desk
• Generate new tickets within the Robeco iSupport ticketing system
• Troubleshoot and resolve various issues via Microsoft Remote Assistant or direct visits to the client
• Update and close out tickets on all resolved issues
• Prepare AV Conference Room for various interoffice meetings

US

• Perform weekly tape backups and replacements on the backup server
• Set up new user accounts on Active Directory
• Create desktop and laptop images and reimage newly acquired machines
• Migrate user profiles & Outlook.pst file to the new PC's
• Set up network printers on newly installed PC's
• Map network drives on newly installed PC’s to reflect the set up on the previous machine

Botany, New South Wales, AU

• Provide onsite support to NYC schools on both the (East/West) side of Manhattan
• Troubleshot & diagnosed onsite issues that included: Apple desktops, PC, laptops and HP, Dell & Lexmark printers
• Conduct part replacements for Apple desktops, PC, laptops and HP, Dell & Lexmark printers
• Perform onsite ticket updates based on daily diagnostic results
• Resolve connectivity issues LAN/WAN with PC’s, MAC’s and printers
• Reconnect and install network HP and Lexmark ATS and non-ATS printers to DOE computers

Cincinnati, Ohio, US

Windows 7 Upgrades, Active Directory Migration Projects, PC and Printer Rollouts

Atlanta, Georgia, US

• Extracted users settings, profile values and selected documents and copied to the network file share
• Built Windows 7 machines through Goodwin Proctor Image, specific drivers and selected applications
• Injected user settings, profile values and selected documents into newly built machines
• Swapped replacement machines at user desk locations, updated outlook Symantec antivirus
• Upgraded to Windows 7 operating system, updated outlook and added HP network printers

Montreal, QC, CA

I maintained inventory of up to a $100,000,000 worth of network and desktop equipment throughout my 10 year tenure on an excel spreadsheet. Also responsible for the receipt and distribution of network and desktop equipment throughout the branches.